A versatile service desk solution to help you deliver great IT support
Support your Customers with House-on-the-Hill CSM service desk solution
Software to help keep your properties well maintained and safe
Automate the processing of FOI, DPA, EIR, SAR, Information Governance & Complaints
The small business cloud helpdesk for customer support
Home // SupportDesk Library // Getting Started – Service Level Management
This area is key to the analysis and reporting of tickets. It is used to categorise tickets in terms of their Type, Priority, and Status.
Click the links to the different topics outlined below to learn more information: