In the Loop
Keep your customers ‘In the Loop’ on ticket activity
Keep users notified of ticket updates even when they are not actively assigned to the call, send email updates to users as and when needed.
Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.
Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.
Help your team to provide quality customer support and use data driven decisions from reports and more.
Manage your whole property portfolio, jobs and keep your engineers on the road.
Simplify the way you chat to your users with HotH Bot.
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A small business running powerful service desk solutions
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Keep users notified of ticket updates even when they are not actively assigned to the call, send email updates to users as and when needed.
You can add users to be kept ‘In the Loop’ on ticket updates, and take them away when they no longer are required.
Using ‘In the Loop’ in conjunction with email template config gives you good flexibility. Choose whether subscribers need to be Cc’d or Bcc’d on different notifications. This feature is particularly useful if you need to keep external users updated on a one-time basis. Adding the component to your form allows you to see a quick overview of who has been marked as ‘In the Loop’. Giving you a visual reminder of who has previously been added.