Upon configuration, your organisation will need to make decisions about the different logins required.
Navigate to the Settings Cog > Logins & Teams to see the login summary.
Different types of login command varying privilege levels, so it is worth briefly considering the default settings:
Resource Allocations is also accessible via the Logins & Teams page:
Clicking the link will take you to the Resource Allocation Summary page:
Helpdesk logins are configured as per your business’s requirements within Settings Cog > Logins & Teams:
WebGuest logins can be created directly from Active Directory.
Depending on the type of implementation there may be different options as to how users access the system. The most basic is that each user logs into the system with a login and password:
HotH also supports various options for Single Sign On which can be available for both on-site and hosted solutions depending on your infrastructure.
Another consideration for access to HotH systems deployed on-site, is whether the software is to be accessible by customers outside the domain. If this is a requirement then this will have an impact on how the system is installed.
For more information, see Logins.
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