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  • Getting Started
    • Company Configuration
    • Folders
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    • Logins & System Access
    • Service Level Management
    • Forms & Dashboards
    • Email Integration
  • Ticket Management
    • Ticket Logging
    • QuickTickets
    • Self-Service Portal
    • Ticket Summary
    • Closing, Archiving & Deleting Tickets
    • Ticket Notes
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    • Customers, Contacts, Products & Assets
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  • Customising HotH
    • Your Company Settings
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    • Microsoft Teams Integration – HothBot Overview
    • Integrating HotH with Active Directory – User Setup
    • Integrating HotH with Azure Active Directory – Email Setup
  • Solutions
    • ITSM
    • CAFM
    • FOI & Case Management
    • CSM
    • DiscoveryControl
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    • Installation Prerequisites
    • Windows Client Setup Guide
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    • Migrating HotH
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    • Technical Setup Guide
    • Chat Installation Guide
    • Configuring LDAP Interface
  • Release Notes
    • 2023 Release Notes
    • 2022 Release Notes
    • 2021 Release Notes
  • Product Roadmap 
  • Contact House-on-the-Hill
  • Get Started for Free

FOI & Case Management

Click the links to the topics outlined below to learn more information:

  • Getting Started Checklist
  • FOI Overview
  • FOI Management
  • Working Days
  • Status/Stage Codes (Workflow)
  • Outcome Codes
  • Exemption Codes
  • Deadline Codes
  • Printing Letters
  • Sending Emails
  • Request Information from other Departments
  • Typical FOI Scenarios
  • Disclosure Log Classifications

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

Next – FOI Getting Started

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