Customer Service Management

Helping you to help your customers

All the tools needed for a quality customer support service.

• Manage Customer Relationships

  Customer Relationship Management with sophisticated formula editor and intuitive filtering enables the creation of effectively targeted campaigns, with Sales Opportunities to manage new prospects.

• Monitor and Report on Performance

  Schedule service desk reports to display Customer Service Management data such as Assignee Performance, Tickets Logged by Customer and Priority, Contract Expiration dates and more.

• Contracts

  Keep a record of customers contracts with you and get reminded on renewal and expiry dates.

• Purchase Orders

  Easily order kit with your suppliers and link to your customers tickets.

• Easy Reporting

  Build your own custom reports with our easy report builder and schedule them to be run and emailed as required.

• SLA

  Different SLAs can be set against Customers, Contracts and Inventory.