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Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.
Manage your whole property portfolio, jobs and keep your engineers on the road.
Help your team to provide quality customer support and use data driven decisions from reports and more.
Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.
Making our house your organisation's digital home
Service Management
Integrations
Customisation
Facilities Management
To be a household name in helping organisations exceed customer expectations through
⚡super-charged service delivery ⚡
A small business running powerful service desk solutions
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Read how we helped businesses make our House, their Home
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Our Customer Service Desk Management Software is a powerful tool designed to revolutionise your support operations. We help your sales team provide high quality customer support. Keep customers and staff happy by capturing key information through the branded portal, chat, email, feedback surveys and use data driven decisions from reports and KPIs to continually improve your service.
Enable and encourage your customers to log and track their issues and requests directly. This will ease the workload of the cusomtoer service desk. Simple navigation provided with a personally styled dashboard to promote your services. Read More
Improve Customer Service Management by identifying which of the services you provide are performing best for your business. Ask for feedback via Customer Satisfaction Surveys. Read more
Offer your customers the option to self-diagnose issues with access to Frequently Asked Questions: a specially screened area of your customer service desk Knowledge Base.
Create custom forms to capture essential information, such as equipment request, starter, mover, leaver forms. The Drag and Drop Form Builder allows you to create your own forms with unique functionality and workflows. Read more
Customer Relationship Management with sophisticated formula editor and intuitive filtering enables the creation of effectively targeted campaigns with Sales Opportunities to manage new prospects.
Schedule service desk reports to display Customer Service Management data such as Assignee Performance, Tickets Logged by Customer and Priority, Contract Expiration dates and more.
Keep a record of customers contracts with you and get reminded on renewal and expiry dates.
Easily order kit with your suppliers and link to your customers tickets.
Build your own custom customer service managment desk reports with our easy report builder and schedule them to be run and emailed as required.
Improve Customer Service Desk Management with our SLA tool. SLAs can be set against Customers, Contracts and Inventory