Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.
Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.
Help your team to provide quality customer support and use data driven decisions from reports and more.
Manage your whole property portfolio, jobs and keep your engineers on the road.
Simplify the way you chat to your users with HotH Bot.
Features
To be a household name in helping organisations exceed customer expectations through
⚡super-charged service delivery ⚡
A small business running powerful service desk solutions
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Helps your sales team provide high quality customer support. Keep customers and staff happy by capturing key information through the branded portal, chat, email, feedback surveys and use data driven decisions from reports and KPIs to continually improve your service
Try for freeNo credit card required / Free 30 day trial
Allan Andrews, BBraun Australia Pty Ltd
Enable and encourage your customers to log and track their issues and requests directly, easing the workload of the service desk. Simple navigation provided with a personally styled dashboard to promote your services.
Identify which of the services you provide are performing best for your business by asking for feedback via Customer Satisfaction Surveys.
Customers can also be offered the option to self-diagnose issues with access to Frequently Asked Questions: a specially screened area of your service desk KnowledgeBase.
Create custom forms to capture essential information, such as equipment request, starter, mover, leaver forms. The Drag and Drop Form Builder allows you to create your own forms with unique functionality and workflows.
Customer Relationship Management with sophisticated formula editor and intuitive filtering enables the creation of effectively targeted campaigns, with Sales Opportunities to manage new prospects.
Schedule service desk reports to display Customer Service Management data such as Assignee Performance, Tickets Logged by Customer and Priority, Contract Expiration dates and more.
Keep a record of customers contracts with you and get reminded on renewal and expiry dates.
Easily order kit with your suppliers and link to your customers tickets.
Build your own custom reports with our easy report builder and schedule them to be run and emailed as required.
Different SLAs can be set against Customers, Contracts and Inventory.
Join a multitude of customers using House-on-the-Hill to empower your IT service now and into the future.
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