Create Customer Feedback Surveys
Identify which of the services you provide are performing best for your business by asking for feedback via Customer Satisfaction Surveys.
Customer Service Management Software
Support your Customers with House-on-the-Hill CSM service desk solution
Hosted with Microsoft Azure
30 day free trial no credit cards
Single tenancy & secure personal SSL certificate
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Customer Service Management
House-on-the-Hill Customer Service Management Software enables customers to log, update and interrogate their own helpdesk calls via the web self-service portal.
Free Trial PricingSupport your customers
All the tools needed for a quality customer support service
KnowledgeBase
Customers can also be offered the option to self-diagnose issues with access to Frequently Asked Questions: a specially screened area of your service desk KnowledgeBase.
Create Customer Specific Forms
Create custom forms to capture essential information, such as equipment request, starter, mover, leaver forms. The Drag and Drop Form Builder allows you to create your own forms with unique functionality and workflows.
Self-Service Portal
Enable and encourage your customers to log and track their issues and requests directly, easing the workload of the service desk. Simple navigation provided with a personally styled dashboard to promote your services.
Manage Customer Relationships
Customer Relationship Management with sophisticated formula editor and intuitive filtering enables the creation of effectively targeted campaigns, with Sales Opportunities to manage new prospects.
Monitor and Report on Performance
Schedule service desk reports to display Customer Service Management data such as Assignee Performance, Tickets Logged by Customer and Priority, Contract Expiration dates and more.
Contracts
Keep a record of customers contracts with you and get reminded on renewal and expiry dates.
Purchase Orders
Easily order kit with your suppliers and link to your customers tickets.
Easy Reporting
Build your own custom reports with our easy report builder and schedule them to be run and emailed as required.
SLA
Different SLAs can be set against Customers, Contracts and Inventory.
