Customer Service Management Software

Customer Service Management

Support your Customers with House-on-the-Hill CSM service desk solution.

1000's of organisations have benefited from House-on-the-Hill's
30 years experience in creating bespoke service desk solutions.

Support your customers

All the tools needed for a quality customer support service.

Self-Service
Portal

Enable and encourage your customers to log and track their issues and requests directly, easing the workload of the service desk. Simple navigation provided with a personally styled dashboard to promote your services.
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Customer Feedback
Surveys

Identify which of the services you provide are performing best for your business by asking for feedback via Customer Satisfaction Surveys.
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Knowledgbase

Customers can also be offered the option to self-diagnose issues with access to Frequently Asked Questions: a specially screened area of your service desk KnowledgeBase.
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Create Customer
Specific Forms

Create custom forms to capture essential information, such as equipment request, starter, mover, leaver forms. The Drag and Drop Form Builder allows you to create your own forms with unique functionality and workflows.
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ISO certified, we take your data very seriously.

Helping you to help your customers

All the tools needed for a quality customer support service.

Manage Customer Relationships

Customer Relationship Management with sophisticated formula editor and intuitive filtering enables the creation of effectively targeted campaigns, with Sales Opportunities to manage new prospects.
Monitor and Report on Performance

Schedule service desk reports to display Customer Service Management data such as Assignee Performance, Tickets Logged by Customer and Priority, Contract Expiration dates and more.
Contracts

Keep a record of customers contracts with you and get reminded on renewal and expiry dates.
Purchase Orders

Easily order kit with your suppliers and link to your customers tickets.
Easy Reporting

Build your own custom reports with our easy report builder and schedule them to be run and emailed as required.
SLA

Different SLAs can be set against Customers, Contracts and Inventory.

Solutions

Freedom of Information & Case Management

IT Service Management

Customer Service Management

Computer Aided Facilities Management

Plans

Cloud

On-Site

Power up your service

Reports Designer

Self-Service Portal

Service Request Buttons

Workflow Engine

Drag and Drop Dashboards

View all features

Latest Feature

Microsoft Teams Integration

Integrations

Microsoft Teams

House Chat

All about us

About House-on-the-Hill

Customer Testimonials

Contact House-on-the-Hill

Customer Case Studies

Blog

Careers

Social Values

Contacts HotH

Lets talk shop

In a spot of bother

Customer Service Management

" The team at House-on-the-Hill are doing a great job at assisting the integration of the service desk and sorting out all the question and changes. "

Support your customers

Self-Service Portal

Customer Feedback Surveys

Knowledgbase

Create Customer Specific Forms

ISO certified, we take your data very seriously.

Helping you to help your customers

Manage Customer Relationships

Monitor and Report on Performance

Contracts

Purchase Orders

Easy Reporting

SLA

Start your free trial today

Solutions

Features

Pricing

About

hello@houseonthehill.com

Self-Service
Portal

Customer Feedback
Surveys

Create Customer
Specific Forms