Customer Service Management Software

Support your Customers with House-on-the-Hill CSM service desk solution

Hosted with Microsoft Azure

30 day free trial no credit cards

Single tenancy & secure personal SSL certificate

Free Trial

Trusted by many!

Customer Service Management

House-on-the-Hill Customer Service Management Software enables customers to log, update and interrogate their own helpdesk calls via the web self-service portal.

Free Trial Pricing

Support your customers

All the tools needed for a quality customer support service

Create Customer Feedback Surveys

Identify which of the services you provide are performing best for your business by asking for feedback via Customer Satisfaction Surveys.

KnowledgeBase

Customers can also be offered the option to self-diagnose issues with access to Frequently Asked Questions: a specially screened area of your service desk KnowledgeBase.

Create Customer Specific Forms

Create custom forms to capture essential information, such as equipment request, starter, mover, leaver forms. The Drag and Drop Form Builder allows you to create your own forms with unique functionality and workflows.

Self-Service Portal

Enable and encourage your customers to log and track their issues and requests directly, easing the workload of the service desk. Simple navigation provided with a personally styled dashboard to promote your services.

House-on-the-Hill CSM On-Demand £25 Per agent per month

(Based on annual billing)

Contact Us

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest