Customer Service Management Software

Self-Service
Portal

Enable and encourage your customers to log and track their issues and requests directly, easing the workload of the service desk. Simple navigation provided with a personally styled dashboard to promote your services.

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Customer Feedback Surveys

Identify which of the services you provide are performing best for your business by asking for feedback via Customer Satisfaction Surveys.

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KnowledgeBase

Customers can also be offered the option to self-diagnose issues with access to Frequently Asked Questions: a specially screened area of your service desk KnowledgeBase.

Create Customer Specific Forms

Create custom forms to capture essential information, such as equipment request, starter, mover, leaver forms. The Drag and Drop Form Builder allows you to create your own forms with unique functionality and workflows.

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Customer Service Management

"The team at House-on-the-Hill are doing a great job at assisting the integration of the service desk and sorting out all the question and changes."

Support your customers

Self-Service
Portal

Customer Feedback Surveys

KnowledgeBase

Create Customer Specific Forms

Manage Customer Relationships

Monitor and Report on Performance

Contracts

Purchase Orders

Easy Reporting

SLA

ISO certified, we take your data very seriously.

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House-on-the-Hill CSM a go?

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Solutions

Features

Integrations

Pricing

About

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Choose the right solution to power your business

IT Service Management

FOI, Case & Complaints Management