House-on-the-Hill
Product Documentation
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Available On-Demand or On-Premise
Prices based on annual billing
Included:
Incidents, Service Requests & Problem Management
Configuration, SLA, Change & Release Management
CMDB/Asset Management
KPI Real-Time SLA Monitor
Drag and Drop Form & Dashboard Designer
Self-Service Portal (Unlimited End-Users)
Seamless SSO and MS AD/Outlook365/Azure integration
Feedback/Satisfaction Surveys
Included:
SLA Management
Product & Inventory DB
Org, Site & Contact DB
Contract, POs & Invoices
Self-Service Portal (Unlimited Customers)
Job Sheets
CRM
Included:
Reactive Work Requests
Planned Preventative Maintenance
Organisation, Site & Contacts DB
Contract Management
Quotes, POs, Invoices
Compliance Forms
Self-Service Portal (Unlimited End-Users)
Bookings & Visitor Management
Included:
FOI, EIR, DPA Management
Information Governance
Contact Database
Letter Generation
Disclosure Log
Info. Request Delegation
Public Submission Form
| Core Features | Feature Price | ITSM | CSM | CAFM | FOI |
|---|---|---|---|---|---|
| Ticket Logging | - | ||||
| Ticket Notes and History | - | ||||
| Ticket Sub-Tasks | - | ||||
| Quick Ticket Templates | - | ||||
| Types, Sub-Types, Priorities, Statuses, Analysis etc. | - | ||||
| Branded Chat Messaging App | £5 per Agent pm | ||||
| Customizable Mobile Web App | - | ||||
| Customer Database | - | ||||
| Contact Database | - | ||||
| Product Database | - | ||||
| Inventory/Asset Database | - | ||||
| Knowledgebase | - | ||||
| Branded Customer Self-Service Portal | - | ||||
| Create Custom Views | - | ||||
| Workflow Designer | - | ||||
| Attach Documents | - | ||||
| Create Unlimited Custom Fields | - | ||||
| Mandatory / Readonly Fields | - | ||||
| Drag & Drop Form and Dashboard Designer | - | ||||
| Customer Portal Branding | - | ||||
| Dashboard Noticeboard/News Feed | - | ||||
| Theme Designer | - | ||||
| Timeline | - | ||||
| Kanban / Workboards | - | ||||
| Wallboard | - | ||||
| MS/AD LDAP Connector & Outlook/Azure SSO* | - | ||||
| SLA Management 3rd Party Monitoring | - | ||||
| Customer Satisfaction Feedback Surveys & Emojis | - | ||||
| Drag & Drop File Import | - | ||||
| Software Support (Telephone, Email, Chat) | Inc with 5 or more agents or £500 py | ||||
| Microsoft Teams Integration | £500 py | ||||
| Visitor Management | £500 py | Add-On | Add-On | Add-On | Add-On |
| Resource / Amenity Booking | £500 py | Add-On | Add-On | Add-On | Add-On |
| Platform Service | |||||
| Opt-in-Opt out Subscription | - | ||||
| Microsoft Azure Platform | - | ||||
| Daily Backup (x3) | - | ||||
| Software Asset Management | £1000 py | ||||
| PC/Server Software & Hardware Auditing* | - | Add-On | Add-On | Add-On | Add-On |
| SNMP Discovery* | - | Add-On | Add-On | Add-On | Add-On |
| Software Licence Manager* | - | Add-On | Add-On | Add-On | Add-On |
| Outbound Office365, Gmail,.... | - | ||||
| Inbound creation of Tickets from Emails* | - | ||||
| Outlook 365 Add-In | - | ||||
| Full Email / Letter Template Designer | - | ||||
| Reports | |||||
| Default set of prebuilt Reports | - | ||||
| Create Reports & Add to Dashboards | - | ||||
| Schedule pdf/csv Reports via Email | - | ||||
| RAG Reporting | - | ||||
| Drilldown | - | ||||
| Report on any data in SupportDesk | - | ||||
| KPI Monitor with Autorefresh | - | ||||
| ITSM Configuration | £1,500 py | Add-On | Add-On | Add-On | |
| Incident Management | - | Add-On | Add-On | Add-On | |
| Problem Management | - | Add-On | Add-On | Add-On | |
| Change Management | - | Add-On | Add-On | Add-On | |
| Service Request Management | - | Add-On | Add-On | Add-On | |
| Release Management | - | Add-On | Add-On | Add-On | |
| Enterprise Multi-Dept ServiceDesk | £1,500 py | Add-On | Add-On | Add-On | Add-On |
| CAFM Service Desk | - | Add-On | Add-On | Add-On | |
| HR Service Desk | - | Add-On | Add-On | Add-On | Add-On |
| Finance Service Desk | - | Add-On | Add-On | Add-On | Add-On |
| CAFM | £750 py | Add-On | Add-On | Add-On | |
| Planned Preventative Management | - | Add-On | Add-On | Add-On | |
| Reactive Job Logging | - | Add-On | Add-On | Add-On | |
| Mobile Signature Job Sign-Off | - | Add-On | Add-On | Add-On | |
| Engineer Job Notification | - | Add-On | Add-On | Add-On | |
| Engineer Location Map | - | Add-On | Add-On | Add-On | |
| Unlimited Engineer/Contractor 3rd Party Access Portal (Desktop & Mobile) | £500 py | Add-On | Add-On | Add-On | Add-On |
| Finance | £500 py | Add-On | Add-On | Add-On | |
| Suppliers | - | Add-On | Add-On | Add-On | |
| Contract Management | - | Add-On | Add-On | Add-On | |
| Purchase Orders | - | Add-On | Add-On | Add-On | |
| Quotes | - | Add-On | Add-On | Add-On | |
| CRM | £750 py | Add-On | Add-On | Add-On | |
| Contact Profiling | - | Add-On | |||
| Marketing Campaigns | - | Add-On | |||
| Opportunity Management | - | Add-On | |||
| Case,Complaints & FOI Management | £750 py | Add-On | Add-On | Add-On | |
| Public Facing Form Submissing | - | Add-On | Add-On | Add-On | |
| Access from customer website | - | Add-On | Add-On | Add-On | |
| Paperless Progression | - | Add-On | Add-On | Add-On | |
| Deadline Alerts | - | Add-On | Add-On | Add-On | |
| Full Disclosure Log | - | Add-On | Add-On | Add-On | |
| Request Delegation | - | Add-On | Add-On | Add-On | |
| Case Reports | - | Add-On | Add-On | Add-On | |
| Pre-Built Letter Templates | - | Add-On | Add-On | Add-On | |
| Information Governance | £500 py | Add-On | Add-On | Add-On | Add-On |
| Unlimited Departmental Data Requesters | £750 py | Add-On | Add-On | Add-On | Add-On |
| Integrations, API's and Connectors | |||||
| SCCM, Certero, Snow, Altiris Connectors | £500 py | Add-On | Add-On | Add-On | Add-On |
| Microsoft Teams Ticket Creation | - | ||||
| - | |||||
| Jira | - | ||||
| CSV Import / Export | - | ||||
| Transfer of Legacy Data using CSV | - | ||||
| Slack Ticket Creation | - | ||||
| Xero Integration | - | ||||
| Report JSON Api | - | ||||
| Bomgar Remote Session Launch Button | - | ||||
| Skype for Business | - | ||||
| Advanced Features | |||||
| Document Management | £750 py | Add-On | Add-On | Add-On | Add-On |
| Multi-Domain Support | £500 py | Add-On | Add-On | Add-On | Add-On |
| Telephony Agent | £500 py | Add-On | Add-On | Add-On | Add-On |
| Powershell Integration | £500 py | Add-On | Add-On | Add-On | Add-On |
| IP Whitelisting* | - | ||||
| Sandbox Environment | £500 py | Add-On | Add-On | Add-On | Add-On |
| Multilingual Support | £500 py | Add-On | Add-On | Add-On | Add-On |
| Onsite Synchronised Backup* | £1,500 py | Add-On | Add-On | Add-On | Add-On |
| Dark Mode | - | Add-On | Add-On | Add-On | Add-On |
| Advanced UI Developer | - | ||||
| Custom Keyboard Shortcuts | - | ||||
|
* Requires setup |
