Affordable feature packed Service Desk

Available On-Demand or On-Premise
Prices based on annual billing

£25

Per agent/month

Incidents, Service Requests & Problem Management

Configuration, SLA, Change & Release Management

CMDB/Asset Management

KPI Real-Time SLA Monitor

Drag and Drop Form & Dashboard Designer

Self-Service Portal (Unlimited End-Users)

Seamless SSO and MS AD/Outlook365/Azure integration

Feedback/Satisfaction Surveys

£30

Per agent/month

SLA Management

Product & Inventory DB

Org, Site & Contact DB

Contract, POs & Invoices

Self-Service Portal (Unlimited Customers)

Job Sheets

CRM

£30

Per agent/month

Reactive Work Requests

Planned Preventative Maintenance

Organisation, Site & Contacts DB

Contract Management

Quotes, POs, Invoices

Compliance Forms

Self-Service Portal (Unlimited End-Users)

Bookings & Visitor Management

£30

Per agent/month

FOI, EIR, DPA Management

Information Governance

Contact Database

Letter Generation

Disclosure Log

Info. Request Delegation

Public Submission Form

Trials last for 30 days, but can be extended for an extra 30 days.

Nope! Just log in and start using it, see if you like it, all for free!

Charges are based on the number of service desk agent logins, the additional options you want plus a possible annual support charge.

Consultancy, at our daily rate, is charged for onsite installations, configuration of additional options and your site-specific configurations

Then please call +44 (0) 161 449 7057 to chat to one of the team or email your service management software questions to support@houseonthehill.com

Affordable feature packed Service Desk

Available On-Demand or On-Premise
Prices based on annual billing

£25

Per agent/month

Incidents, Service Requests & Problem Management

Configuration, SLA, Change & Release Management

CMDB/Asset Management

KPI Real-Time SLA Monitor

Drag and Drop Form & Dashboard Designer

Self-Service Portal (Unlimited End-Users)

Seamless SSO and MS AD/Outlook365/Azure integration

Feedback/Satisfaction Surveys

£30

Per agent/month

SLA Management

Product & Inventory DB

Org, Site & Contact DB

Contract, POs & Invoices

Self-Service Portal (Unlimited Customers)

Job Sheets

CRM

£30

Per agent/month

Reactive Work Requests

Planned Preventative Maintenance

Organisation, Site & Contacts DB

Contract Management

Quotes, POs, Invoices

Compliance Forms

Self-Service Portal (Unlimited End-Users)

£30

Per agent/month

FOI, EIR, DPA Management

Information Governance

Contact Database

Letter Generation

Disclosure Log

Info. Request Delegation

Public Submission Form

Core Features Feature Price ITSM CSM CAFM FOI
Ticket Logging -
Ticket Notes and History -
Ticket Sub-Tasks -
Quick Ticket Templates -
Types, Sub-Types, Priorities, Statuses, Analysis etc. -
Branded Chat Messaging App £5 per Agent pm
Customizable Mobile Web App -
Customer Database -
Contact Database -
Product Database -
Inventory/Asset Database -
Knowledgebase -
Branded Customer Self-Service Portal -
Create Custom Views -
Workflow Designer -
Attach Documents -
Create Unlimited Custom Fields -
Mandatory / Readonly Fields -
Drag & Drop Form and Dashboard Designer -
Customer Portal Branding -
Dashboard Noticeboard/News Feed -
Theme Designer -
Timeline -
Kanban / Workboards -
Wallboard -
MS/AD LDAP Connector & Outlook/Azure SSO* -
SLA Management 3rd Party Monitoring -
Customer Satisfaction Feedback Surveys & Emojis -
Drag & Drop File Import -
Software Support (Telephone, Email, Chat) Inc with 5 or more agents or £500 py
Microsoft Teams Integration £500 py
Visitor Management £500 py Add-On Add-On Add-On Add-On
Resource / Amenity Booking £500 py Add-On Add-On Add-On Add-On
Platform Service
Opt-in-Opt out Subscription -
Microsoft Azure Platform -
Daily Backup (x3) -
Software Asset Management £1000 py
PC/Server Software & Hardware Auditing* - Add-On Add-On Add-On Add-On
SNMP Discovery* - Add-On Add-On Add-On Add-On
Software Licence Manager* - Add-On Add-On Add-On Add-On
Email
Reports
Default set of prebuilt Reports -
Create Reports & Add to Dashboards -
Schedule pdf/csv Reports via Email -
RAG Reporting -
Drilldown -
Report on any data in SupportDesk -
KPI Monitor with Autorefresh -
ITSM Configuration £1,500 py Add-On Add-On Add-On
Incident Management - Add-On Add-On Add-On
Problem Management - Add-On Add-On Add-On
Change Management - Add-On Add-On Add-On
Service Request Management - Add-On Add-On Add-On
Release Management - Add-On Add-On Add-On
Enterprise Multi-Dept ServiceDesk £1,500 py Add-On Add-On Add-On Add-On
CAFM Service Desk - Add-On Add-On Add-On
HR Service Desk - Add-On Add-On Add-On Add-On
Finance Service Desk - Add-On Add-On Add-On Add-On
CAFM £750 py Add-On Add-On Add-On
Planned Preventative Management - Add-On Add-On Add-On
Reactive Job Logging - Add-On Add-On Add-On
Mobile Signature Job Sign-Off - Add-On Add-On Add-On
Engineer Job Notification - Add-On Add-On Add-On
Engineer Location Map - Add-On Add-On Add-On
Unlimited Engineer/Contractor 3rd Party Access Portal (Desktop & Mobile) £500 py Add-On Add-On Add-On Add-On
Finance £500 py Add-On Add-On Add-On
Suppliers - Add-On Add-On Add-On
Contract Management - Add-On Add-On Add-On
Purchase Orders - Add-On Add-On Add-On
Quotes - Add-On Add-On Add-On
CRM £750 py Add-On Add-On Add-On
Contact Profiling - Add-On
Marketing Campaigns - Add-On
Opportunity Management - Add-On
Case,Complaints & FOI Management £750 py Add-On Add-On Add-On
Public Facing Form Submissing - Add-On Add-On Add-On
Access from customer website - Add-On Add-On Add-On
Paperless Progression - Add-On Add-On Add-On
Deadline Alerts - Add-On Add-On Add-On
Full Disclosure Log - Add-On Add-On Add-On
Request Delegation - Add-On Add-On Add-On
Case Reports - Add-On Add-On Add-On
Pre-Built Letter Templates - Add-On Add-On Add-On
Information Governance £500 py Add-On Add-On Add-On Add-On
Unlimited Departmental Data Requesters £750 py Add-On Add-On Add-On Add-On
Integrations, API's and Connectors
SCCM, Certero, Snow, Altiris Connectors £500 py Add-On Add-On Add-On Add-On
Microsoft Teams Ticket Creation -
Twitter -
Jira -
CSV Import / Export -
Transfer of Legacy Data using CSV -
Slack Ticket Creation -
Xero Integration -
Report JSON Api -
Bomgar Remote Session Launch Button -
Skype for Business -
Advanced Features
Document Management £750 py Add-On Add-On Add-On Add-On
Multi-Domain Support £500 py Add-On Add-On Add-On Add-On
Telephony Agent £500 py Add-On Add-On Add-On Add-On
Powershell Integration £500 py Add-On Add-On Add-On Add-On
IP Whitelisting* -
Sandbox Environment £500 py Add-On Add-On Add-On Add-On
Multilingual Support £500 py Add-On Add-On Add-On Add-On
Onsite Synchronised Backup* £1,500 py Add-On Add-On Add-On Add-On
Dark Mode - Add-On Add-On Add-On Add-On
Advanced UI Developer -
Custom Keyboard Shortcuts -

* Requires setup
** Requires consultancy

Trials last for 30 days, but can be extended for an extra 30 days.

Nope! Just log in and start using it, see if you like it, all for free!

Charges are based on the number of service desk agent logins, the additional options you want plus a possible annual support charge.

Consultancy, at our daily rate, is charged for onsite installations, configuration of additional options and your site-specific configurations

Then please call +44 (0) 161 449 7057 to chat to one of the team or email your service management software questions to support@houseonthehill.com

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest