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Affordable and feature packed

Available in the Cloud or On-Site
Prices based on annual billing

Core Features Feature Price ITSM CSM CAFM FOI
Ticket Logging -
Ticket Notes and History -
Ticket Sub-Tasks -
Quick Ticket Templates -
Types, Sub-Types, Priorities, Statuses, Analysis etc. -
Customizable Mobile Web App -
Customer Database -
Contact Database -
Product Database -
Inventory/Asset Database -
Knowledgebase -
Branded Customer Self-Service Portal -
Create Custom Views -
Workflow Designer -
Attach Documents -
Create Unlimited Custom Fields -
Mandatory / Readonly Fields -
Drag & Drop Form and Dashboard Designer -
Customer Portal Branding -
Dashboard Noticeboard/News Feed -
Theme Designer -
Timeline -
Kanban / Workboards -
Wallboard -
MS/AD LDAP Connector & Outlook/Azure SSO* -
SLA Management 3rd Party Monitoring -
Customer Satisfaction Feedback Surveys & Emojis -
Drag & Drop File Import -
Software Support (Telephone, Email) Inc with 5 or more agents or £950 py
Microsoft Teams Integration £1250 py Add-On Add-On Add-On Add-On
Visitor Management £950 py Add-On Add-On Add-On Add-On
Resource / Amenity Booking £950 py Add-On Add-On Add-On Add-On
Platform Service
Opt-in-Opt out Subscription -
Microsoft Azure Platform -
Daily Backup (x3) -
Software Asset Management £1250 py
PC/Server Software & Hardware Auditing* - Add-On Add-On Add-On Add-On
SNMP Discovery* - Add-On Add-On Add-On Add-On
Software Licence Manager* - Add-On Add-On Add-On Add-On
Email
Reports
Default set of prebuilt Reports -
Create Reports & Add to Dashboards -
Schedule pdf/csv Reports via Email -
RAG Reporting -
Drilldown -
Report on any data in SupportDesk -
KPI Monitor with Autorefresh -
ITSM Configuration £1,850 py Add-On Add-On Add-On
Incident Management - Add-On Add-On Add-On
Problem Management - Add-On Add-On Add-On
Change Management - Add-On Add-On Add-On
Service Request Management - Add-On Add-On Add-On
Release Management - Add-On Add-On Add-On
Enterprise Multi-Dept ServiceDesk £1,850 py Add-On Add-On Add-On Add-On
CAFM Service Desk - Add-On Add-On Add-On
HR Service Desk - Add-On Add-On Add-On Add-On
Finance Service Desk - Add-On Add-On Add-On Add-On
CAFM £950 py Add-On Add-On Add-On
Planned Preventative Management - Add-On Add-On Add-On
Reactive Job Logging - Add-On Add-On Add-On
Mobile Signature Job Sign-Off - Add-On Add-On Add-On
Engineer Job Notification - Add-On Add-On Add-On
Engineer Location Map - Add-On Add-On Add-On
Unlimited Engineer/Contractor 3rd Party Access Portal (Desktop & Mobile) £650 py Add-On Add-On Add-On Add-On
Finance £650 py Add-On Add-On Add-On
Suppliers - Add-On Add-On Add-On
Contract Management - Add-On Add-On Add-On
Purchase Orders - Add-On Add-On Add-On
Quotes - Add-On Add-On Add-On
CRM £950 py Add-On Add-On Add-On
Contact Profiling - Add-On
Marketing Campaigns - Add-On
Opportunity Management - Add-On
Case,Complaints & FOI Management £950 py Add-On Add-On Add-On
Public Facing Form Submissing - Add-On Add-On Add-On
Access from customer website - Add-On Add-On Add-On
Paperless Progression - Add-On Add-On Add-On
Deadline Alerts - Add-On Add-On Add-On
Full Disclosure Log - Add-On Add-On Add-On
Request Delegation - Add-On Add-On Add-On
Case Reports - Add-On Add-On Add-On
Pre-Built Letter Templates - Add-On Add-On Add-On
Information Governance £150 pm Add-On Add-On Add-On Add-On
Record of Processing Activities (RoPA) £150 pm Add-On Add-On Add-On Add-On
Unlimited Departmental Data Requesters £950 py Add-On Add-On Add-On Add-On
Integrations, API's and Connectors
SCCM, Lansweeper, Certero, Snow, Altiris Connectors £650 py Add-On Add-On Add-On Add-On
Microsoft Teams Ticket Creation £1250 py Add-On Add-On Add-On Add-On
Twitter £950 py Add-On Add-On Add-On Add-On
Jira £950 py Add-On Add-On Add-On Add-On
CSV Import / Export -
Slack Ticket Creation £950 py Add-On Add-On Add-On Add-On
Xero Integration £950 py Add-On Add-On Add-On Add-On
Report JSON Api £950 py Add-On Add-On Add-On Add-On
Bomgar Remote Session Launch Button £950 py Add-On Add-On Add-On Add-On
Skype for Business £950 py Add-On Add-On Add-On Add-On
Advanced Features
Document Management £950 py Add-On Add-On Add-On Add-On
Multi-Domain Support £950 py Add-On Add-On Add-On Add-On
Telephony Agent £950 py Add-On Add-On Add-On Add-On
Powershell Integration £950 py Add-On Add-On Add-On Add-On
IP Whitelisting* -
Sandbox Environment £950 py Add-On Add-On Add-On Add-On
Multilingual Support £950 py Add-On Add-On Add-On Add-On
Onsite Synchronised Backup* £1,950 py Add-On Add-On Add-On Add-On
Dark Mode - Add-On Add-On Add-On Add-On
Advanced UI Developer -
Custom Keyboard Shortcuts -

* Requires setup
** Requires consultancy - £1050 per day