Service Level Management

Service Level Management is key to the analysis and reporting of tickets. It is used to categorise tickets in terms of their Type, Priority & Service Level Agreement, Status and Analysis of the ticket.

Tip: Use Fields & Extra Fields to rename Service Level Management fields to match your terminology.

Click the links below to learn more information:

Still haven’t found what you’re looking for? Contact

Previous – Archiving/Deleting LoginsNext – SLM Introduction