Tickets can be raised in a variety of ways. Logging correct and relevant information on raised tickets is essential in guaranteeing their efficiency.
The ticket logging screen will be unique to your organisation, and will include your specifically configured workflow and terminology.
Note : If you intend to import historical tickets into HotH or export your tickets from within HotH, please refer to the Importing/Exporting Data page.
Click the links below to learn more information:
- Ticket Logging
- QuickTickets
- Self-Service Portal
- Ticket Summary
- Closing a Ticket
- Ticket Notes
- In the Loop
- Views
- Advanced Ticket Features
- Tags
Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com
