Remote Support
Integration with VNC, Dameware, Beyond Trust, SCCM Remote, Team Viewer or Remote Desktop Connection to allow various remote control capabilities
These can all be used in HotH to improve the efficiency at which technicians can solve tickets. Leading to increased productivity, speedier helpdesk ticket resolution and happy customers!
With the Remote Desktop Support feature of House-on-the-Hill you can
Initiate and control remote screen sharing sessions from modern internet browsers
Let your end users join a remote support session at the click of a button
Transfer files quickly and securely across networks
Customers and support agents can speak directly to one another through an instant messaging format
Work to resolve helpdesk tickets quickly and simply by viewing issues remotely