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Remote Desktop Support

Create remote support requests from a push of a button.

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Remote Support

Integration with VNC, Dameware, Beyond Trust, SCCM Remote, Team Viewer or Remote Desktop Connection to allow various remote control capabilities

These can all be used in HotH to improve the efficiency at which technicians can solve tickets. Leading to increased productivity, speedier helpdesk ticket resolution and happy customers!
remote connection

With the Remote Desktop Support feature of House-on-the-Hill you can

Initiate and control remote screen sharing sessions from modern internet browsers

Let your end users join a remote support session at the click of a button

Transfer files quickly and securely across networks

Customers and support agents can speak directly to one another through an instant messaging format

Work to resolve helpdesk tickets quickly and simply by viewing issues remotely