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Latest Blog
It goes without saying that this year has been incredibly difficult for many individuals and businesses a-like. At House-on-the-Hill we
The mass adoption of "Work From Home" due to the international pandemic has forced new challenges onto IT service teams.
Ready for your House-on-the-Hill 2020 Upgrade? Need a holiday Job? Not going away this summer? Got a little time
Rachel joined House-on-the-Hill in August 2000, having just graduated from university with a French and Business degree. We
I don’t think anyone at House-on-the-Hill team is up to running a marathon, well perhaps Dave. But when I read
Giving back to charity is a value we have always held dear at House on the Hill Software and in
As some adjust to new routines of working from home and abiding by social distancing, we also need to think
Get by with a little help… We are all trying to adjust to a new way of life and accept
Never miss a customer again – reach out instantly with SupportDesk Chat! A brand new feature coming to SupportDesk in 2020 is
The final week of October was one out of the ordinary for us at House-on-the-Hill. We had the pleasure of
House-on-the-Hill are always looking to frequently update SupportDesk, and we thought now would be a good time to display some
George.G.K.Smith,15 Marple Hall School Student Day 1 At 10:35 Mrs Trudy Broadhead (Director) introduced me to the HotH staff who
We would like to thank everyone who came to ExCel and took the time to visit our stand at SITS
House-on-the-Hill will once again be exhibiting at SITS, this time in the new location of ExCel London on 1-2 May
A Re-Vamped SupportDesk Over the years, our developers have had a minimal approach to the design regarding SupportDesk. Being conscious
House-on-the-Hill will be at the Public Sector Solutions Expo on the 20th November at the Manchester Central Convention Complex. If
When IT projects go wrong There will always be risks associated with IT projects, and even the best laid plans
And how to deal with them. The helpdesk provides an essential point of contact for your customers to log and
SupportDesk has peak performance in penetration test. SupportDesk service management software from House-on-the-Hill has recently undergone extensive penetration testing on
SupportDesk 2018 is here! The latest SupportDesk release: SupportDesk 2018, has been made available early this year in order to
Happy Birthday to Us! It’s time to celebrate here at House-on-the-Hill as this month it’s our 25th birthday! Since our beginnings
The ‘Right to be Forgotten’ from the Service Desk As May 25th approaches, we wanted to let you know about how
Turning a Negative Experience into a Positive. Let’s talk about how to provide the best customer experience for users logging tickets
Six SupportDesk Software Trial sign-Ups in one place. Here at House-on-the-Hill, we know our stuff when it comes to service
Features of the helpdesk audit trail. The helpdesk audit trail is a chronological record of updates, changes and communications that have
SLA Management Software SLA Management helps you to supply the highest level of support to customers, and can be used to analyse
House-on-the-Hill Software Ltd successfully passes annual audit and retains ISO 27001 certification. After achieving ISO 27001 certification in 2015, House-on-the-Hill has
SupportDesk ITSM, FOI, FM and HR now listed on G-Cloud 9 G-Cloud 9 is the latest framework of the Crown Commercial Service
Help desk software for heightening communication and the Customer Experience! Help desk software: it’s here to help! The help desk
Incident Management: Process Focus SupportDesk from House-on-the-Hill Software enables you to implement the perfect Incident Management procedure for your business. Here’s how…
SupportDesk at SITS17 House-on-the-Hill will be at the Service Desk and IT Support Show on the 7th and 8th of June
Problem Management: Process Focus SupportDesk enables the streamlined management of links between related Problem and Incident records, as well as the
Basics and Benefits of a Cloud Helpdesk With so much of the IT world moving up into the Cloud, it
Simple Ticket Logging – House-on-the-Hill unveils new SupportDesk Foundation helpdesk package. Designed especially for organisations that require a simple ticket
Service Management Software at the Centre of Business Enterprise service management, shared service centre, multi-departmental interaction: these are commonly heard
House-on-the-Hill offers software preview of upcoming SupportDesk release The next major release of House-on-the-Hill’s market leading service management solution, SupportDesk
Recent advancements in SupportDesk FOI have streamlined FOI Request Management processes even further. Here’s how… SupportDesk FOI is the Freedom of
House-on-the-Hill exhibiting SupportDesk ITSM and CAFM at IT in Housing 2016, 6th-7th December at Manchester Central. It in Housing is
Enterprise Service Management software: Stay Connected With SupportDesk! Try SupportDesk for Free. SupportDesk service management software from House-on-the-Hill is used by
The Booth Centre is a Manchester based charity supporting homeless people by providing an inclusive, respectful and empowering environment for
SupportDesk @ itSMF Conference 2016 House-on-the-Hill Software will be exhibiting SupportDesk ITSM service management software at the itSMF Conference 2016. The
What Do I Need From a Service Desk Tool? What are the essential features of a service desk tool? How do
SupportDesk ITSM, FOI and FM, now listed on G-Cloud 8 G-Cloud 8 is the latest framework of the G-Cloud government
House-on-the-Hill Software Releases the New SupportDesk Version – SupportDesk 2016 We are delighted to announce the release of SupportDesk 2016! Boasting
House-on-the-Hill Software become M-SParc partners, expanding the HotH offices into Wales with a tenancy at Menai Science Park. M-SParc is working with Bangor University
ICT Defenses Certified with Cyber Essentials ICT Security is of the utmost importance to us at House-on-the-Hill Software, a fact
SITS16 – The Service Desk and IT Support Show 2016 SITS16 is fast approaching! House-on-the-Hill will be at Stand 315
SupportDesk’s Multilingual Service Desk and Follow the Sun Functionality Provide Customers worldwide with the very best support in their own language,
5 Top Tips on Nurturing Your Service Desk’s Knowledge Management Database. The Knowledge Management Database, or ‘KnowledgeBase’, is the area
House-on-the-Hill Software @ itSMF Conference Oslo House-on-the-Hill Software will be exhibiting at the itSMF Conference Oslo on the 13th and
Risk Management – the New SupportDesk Solution! The latest SupportDesk service desk solution from House-on-the-Hill Software: SupportDesk for Risk Management. This
2015 has been a great year for House-on-the-Hill! Our end of year review 2015 includes a few of our favourite House-on-the-Hill and SupportDesk
Happy Holidays from HotH Software! From all the team at HotH Software, we wanted to wish you a very Merry
ITSM15 House-on-the-Hill will be exhibiting SupportDesk service desk software solutions at this year’s ITSMF conference and exhibition 23rd-24th November. ITSMF
Availability Management Availability Management lets you provide the best support to your customers and staff- Availability Management functionality in SupportDesk
Save business costs using your service desk software tool Avoiding unnecessary costs to your business takes forward thinking, careful planning
Service Portfolio Management: 5 tips on managing services effectively through the service desk. Service Portfolio Management through the service desk
House-on-the-Hill Software Ltd achieves ISO 27001:2013 certification. We are delighted to announce that House-on-the-Hill Software Ltd has achieved ISO 27001:2013 certification.
Maintaining a Healthy Helpdesk The performance of the helpdesk can be a great way of indicating the overall health of an
How to Buy Help Desk Software – a buyer’s guide to purchasing help desk / service desk software. When looking to
Service Desk and IT Support Show 2015: another successful SITS! This year’s SITS was full of interesting discussions and conferences
Asset LifeCycle Management with SupportDesk The IT asset lifecycle can be proficiently managed with SupportDesk service management software. The capability
Get a Clearer View with SupportDesk Service Dashboards Service Dashboard functionality enables Managers of specific service desk processes, support groups
SITS15 – The Service Desk and IT Support Show 2015 SITS15 is fast approaching! House-on-the-Hill will be at stand 315
SDI15 – the Service Desk Institute Conference and Exhibition 2015 House-on-the-Hill Software Ltd. are delighted to be exhibiting at SDI15: the
Getting the Best From Your Helpdesk Reporting Tool: Reporting Pro-Actively A good way of deciding how to create the best service desk
G Cloud 6 Digital Marketplace and House-on-the-Hill SupportDesk Enterprise: the SaaS service desk software solution from House-on-the-Hill Software, is now
SupportDesk Customer Service Desk Software The Service Desk or Help Desk is the customer service shop front of modern businesses.
2014 has been a great year for the world of service desk software and for House-on-the-Hill, and that is all thanks to
Managing Incidents and Requests Side by Side Incident or Request? When a customer calls, it may not be immediately obvious
Mobile Service Desk software tool from House-on-the-Hill: enable engineers to access the helpdesk when working away from the office or
Drag and Drop Form Builder SupportDesk Enterprise from House-on-the-Hill is one of the most flexible and customisable service desk software
Service Desk Software and Flexibility The necessity for the malleability of a business’s Information Technology, and in particular their service
Service desk software process focus for Change Management: how SupportDesk from House-on-the-Hill Software enables you to implement an effective Change Management
Housing Helpdesk: SupportDesk in the Housing Sector House-on-the-Hill are excited to be attending the IT in Housing Exhibition for another
House-on-the-Hill at the SOCITM 2014 Conference House-on-the-Hill will be exhibiting their service management software solutions, SupportDesk, at the SOCITM 2014 Conference, which is being held
We are proud to release the latest version of Support Desk: ITSM and customer support service desk software from House-on-the-Hill. SupportDesk
Manage service desk finances with SupportDesk Enterprise: advanced Financial Management capabilities enable you to proficiently manage Purchase Orders, Suppliers and Contracts
At the end of the first quarter of 2014, we’d like to say a big welcome to all of our
Another great show at SITS14! Despite tube strikes threatening to disrupt some journeys, this year’s Service Desk and IT Support
House-on-the-Hill at the SDI Conference 2014 to display SupportDesk solutions for IT Service Management (ITSM), Customer Support and More! We
House-on-the-Hill display their Cloud service management software for ITSM, Customer Service and Support, Facilities Management and more at Cloud Expo
What makes the best Service Desk? After 20 years in the business of IT service management, facilities management and customer
SupportDesk Enterprise listed on G-Cloud! House-on-the-Hill is proud to announce its flagship Software as a Service (SaaS) solution, SupportDesk Enterprise,
SupportDesk software for IT Service Management and Support Beaverbrooks the jewellers to provide a glistening IT support service. Beaverbrooks the
Healthy Retail Service Desk Holland and Barrett choose SupportDesk CSS, customer service and support retail service desk solution from House-on-the-Hill. The
Genting Casinos are onto a winner when it comes to ITSM tools! Choosing SupportDesk from House-on-the-Hill Software, has meant that
Achieving service desk goals! Newcastle United have been using SupportDesk ITSM service desk software for over a decade, utilising their system for the
Streamline IT Services: Museum Service Desk A number of museums have chosen SupportDesk as their service desk software tool, to help streamline
Advance and SupportDesk HR Helpdesk Advance, a national provider of services to disabled people based in the scenic market town
Obtain maximum value from your help desk software with these handy tips from House-on-the-Hill. At House-on-the-Hill we want to ensure
Service desk processes can be proficiently managed with SupportDesk. Enable unique workflows, terminologies, call logging forms and reports for each
SupportDesk 2013 Update The latest version of SupportDesk was released earlier this year, and we are thrilled with the feedback
House-on-the-Hill launches three brand new On-Demand SupportDesk out of the box service desk products: SupportDesk Professional and SupportDesk Enterprise. Take a look at our simple product
Human Resources help desk: SupportDesk HR is the helpdesk solution from House-on-the-Hill that enables businesses to manage HR tasks and requests.
The On Demand Service Desk is becoming a huge benefit for increasing numbers of businesses worldwide. This month, MOS move
A successful service desk and IT support show 2013! House-on-the-Hill attended the Service Desk and IT Support Show 2013 this month at Earl’s Court,
UK Software Company: House-on-the-Hill Software Ltd. turned 20 this month! The Manchester-based service desk and helpdesk software provider started life in
LSG Select HotH’s Cloud Service Desk Lifestyle Services Group (LSG) is one of the UK’s leading providers of mobile device protection
House-on-the-Hill customers will be familiar with the fact that, instead of sending out Christmas cards, we put our efforts into
Help desk software for schools: Chichester High School for Girls transform their service desk environment with House-on-the-Hill’s help desk software for
The self service portal can be a key part of the helpdesk. Providing your customers access to a personal profile
Certero AssetStudio Integration House-on-the-Hill presents new Certero AssetStudio integration functionality with SupportDesk service desk and service management software: a benefit for heightening the
itSMF – House-on-the-Hill exhibit at the itSMF Software Tooling Forum House-on-the-Hill exhibited at the itSMF Software Tooling Forum, hosted at Manchester City’s Etihad
House-on-the-Hill exhibit at SDITS 2012: pick n mix 7 cloud service desk solutions for enterprise service management! After another incredibly
Helpdesk software for charity organisation: At House-on-the-Hill, we provide service desk software to an incredibly broad gamut of company type,
A newly formed partnership between House-on-the-Hill and leading enterprise IT solutions provider 3ntity Berhad promises new horizons for Supportdesk within the ASEAN
IT Consulting Partner: House-on-the-Hill forms new partnership with Haytek With SupportDesk customers already spanning the globe, extending the reach of
Service Desk Software Launched: It’s March 1st, which means that the official release date for SupportDesk 2012 has arrived! If
This month we are delighted to welcome County Online Ltd. to the House-on-the-Hill family. A family run business with 20
SupportDesk’s new service desk software features were first showcased at the HotH User Group in November last year. House-on-the-Hill is
Helpdesk software for Housing: House-on-the-Hill Software attends the IT in Housing Show. Supplier of service desk software solutions to Housing
House-on-the-Hill User Group The HotH User Group, which took place this year on November 17th at The Place Hotel Manchester,
User Group 2011- Evolving Your SupportDesk Once an industrial mill but now converted into a grand conference centre, the red-bricked
FOI Request Management Tool House-on-the-Hill have proposed to make the management of Freedom of Information Requests easier, paperless, and hassle-free,
First Contact Resolution Reporting with SupportDesk ITSM When an issue is resolved at the first point of contact, this is classed
IT in Housing 2011 HotH will be attending the IT in Housingshow this year at Olympia Conference Centre, London on the
We are plesed to announce that this year’s User Group is to be held at The Place Hotel in Manchester
New Software Solutions Partnership: This month House-on-the-Hill joins forces with Puleng Technologies and Seplat Petrolium This month we are thrilled
Graphical Workflow Designer announced: as the release of SupportDesk 2012 approaches, HotH’s technical wizards are revealing exciting new developments in
Welcome Welcome to the latest HotH bulletin; a regular update on House-on-the-Hill news designed to keep you up-to-speed with new
Seven Cloud service desk software solutions: House-on-the-Hill, one of the most versatile helpdesk software providers on the market, roll out seven SupportDesk applications
Changeworks revolutionises IT Support with House-on-the-Hill One of the UK’s leading environmental charities now uses House-on-the-Hill’s SupportDesk ITSM help desk
House-on-the-Hill recently returned from this year’s SDITS at Earl’s Court, a show which proved to be as busy as ever
House-on-the-Hill has been a formidable presence at previous BETT shows, and January’s exhibition will prove no different as the team
IT in Housing Exhibition 2010 – House-on-the-Hill Exhibiting SupportDesk helpdesk solutions: service desk software used by hundreds of housing sector
Global Help Desk for Chemical Firm The world’s leading producer of cobalt-based speciality chemicals has selected House-on-the-Hill’s SupportDesk ITSM service
The pace of technological change is so fast that IT will be to tomorrow’s generation what electricity is to today’s generation, itSMF
SupportDesk Fans gained after football club launch House-on-the-Hill www.houseonthehill.com has announced the launch of the latest version of its Service Management software
A hospital which cares for 200,000 people in Wiltshire, Dorset and Hampshire is aiming to ensure its IT users receive
itSMF UK boss to brief House guests on strategy Ben Clacy, who has responsibility for running itSMF UK, is to
IT Service Desk Software SupportDesk ITSM selected by Speedy. Support World is the official magazine of the IT Service Desk
FM Help desk software: Sport Wales has opted for House-on-the-Hill’s SupportDesk FM help desk software solution for integrated facilities management. Sport Wales is responsible for
IT Service Management software specialist House-on-the-Hill has received a further lift by signing up truck loader crane manufacturer Fassi UK.
Fassi UK has selected House-on-the-Hill Support Desk to provide external customer support through out the UK. The parent company Fassi
House-on-the-Hill are please to welcome Meridian Marine on board. Meridian offer an integrated mix of services required to safely man,
The organisation which promotes training for the UK’s energy services is powering ahead with new IT Help Desk software. The
An organisation which helps Canada’s 4.5 million arthritis sufferers has eased its IT problems by installing House-on-the-Hill’s SupportDesk service management
You can read about one of our latest success stories in GT magazine this month . All of the Education & Library
House-on-the-Hill is highlighting its continuing goal of taking on the big guns of IT Service Management by holding its next
We’d like to thank everyone who stopped by to share a banana with us at the Service Desk & IT
International Baccalaureate staff are finding it easier to answer questions on financial matters thanks to the introduction of new service
One of the country’s leading colleges and business training centres is delivering even better results to its IT users after
Speedy is a leading provider of equipment, expertise and support services to construction, infrastructure, industrial and related industries. Its customers
Fast growing waste management company Nordic Recycling has streamlined customer support in one of its key divisions after binning an old service
The Manchester-based firm’s SupportDesk solution emerged as the clear winner after a comprehensive review of vendors, Service Desk Manager Carl
Uttlesford District Council has selected House-on-the-Hill’s SupportDesk IT Service Management software to further improve its customer service.The local authority in
One of the UK’s largest and longest established independent SAP consultancies is enhancing its customer relationships by installing new software
It was UK Customer and IT Service Week so House-on-the-Hill’s User Group was a natural place for Howard Kendall to
One of the largest housing groups in the Midlands has selected House-on-the-Hill’s service management software to improve its IT operations
Guernsey-based fund administrator Ipes has installed House-on-the-Hill’s SupportDesk software to help achieve compliance with the IT Infrastructure Library (ITIL) and
IT Service Management software specialist House-on-the-Hill is marking IT Service and Support Week by holding its second annual User Group event. This
As the National Health Service has changed, so its IT management has had to develop and improve to keep pace
Our Senior Consultant, Mike Charles, has written an article in this month’s VitAL Magazine. The piece discusses the core concepts
Three housing associations which provide homes for more than 18,000 people in England and Scotland are moving their IT services
One of the world’s greatest collections of Western European paintings has discovered the art of using a single Help Desk
The IT department of Whitmore School in Harrow is set to become a class act with the use of new
Top building services firm Speedy has introduced another new tool – IT Service Management solution SupportDesk. The software, supplied by
Charity workers throughout the UK are finding it easier to gain new skills thanks to the introduction of a new
Staff at one of Scotland’s largest further education colleges are now able to earn even higher marks following installation of
Healthcare data and information management specialist Stalis has strengthened its customer service by implementing House-on-the-Hill’s SupportDesk software solution. The Charlbury,
Delivery of medical products for patients with some of the most complex conditions is being improved thanks to the introduction
House-on-the-Hill is promising even brighter IT service management and customer support with the launch of its latest solution at a
IT company Santa Monica Networks (SMN), operating in Finland and Baltic states, has chosen House-on-the-Hill (www.houseonthehill.com) to help manage its
In 2008 we commissioned an independent survey to ascertain what our customers thought about House-on-the-Hill’s products and services. Below is
House on the Hill are please to welcome Beowulf Technologies in Boiling Springs who have adopted SupportDesk to handle their
Pet Supermarket, America’s largest privately held chain of pet supply stores, has contracted House-on-the-Hill (www.houseonthehill.com) to help improve its IT
Animal Health has chosen House-on-the-Hill to provide the software for its new dedicated internal IT Helpdesk. The Helpdesk provides first
Puerto Rico-based Westernbank (www.wbpr.com) has selected House-on-the-Hill to provide its new IT Help Desk solution. We needed a tool with
New Forest District Council has selected House-on-the-Hill’s SupportDesk as its new ICT Service Desk solution. We needed a flexible tool
Manchester-based IT Service Management (ITSM) software house House-on-the-Hill has highlighted its growing international spread by announcing its first participation in
Specialist designer retailer Tie Rack has selected House-on-the-Hill’s SupportDesk software as its new IT Help Desk tool. Tie Rack’s Help
IT Service Management software firm House-on-the-Hill is helping crack down on trouble on Manchester estates by giving the local housing
More than one-third of UK organisations do not have a computerised system for monitoring software licences and, even when such
Almost a quarter of IT support staff waste up to two hours each day reading irrelevant emails, an industry survey
A Council in the heart of England has placed House-on-the-Hill at the centre of its drive to improve service to
House-on-the-Hill Software has dedicated a quarter acre of natural forest to its customers in a move that is further evidence
SupportDesk Green has made the short list in the “Service Management Product of the Year” category. The Network Computing Awards
Genting Stanley Casinos, the UK’s largest casino operator, is minimising its IT support risks after selecting House-on-the-Hill to supply its
One of Britain’s most technologically advanced colleges has selected House-on-the-Hill’s Help Desk software to improve IT services to staff and
House-on-the-Hill’s latest product is highly competitive, Network Computing magazine has reported. In its review of SupportDesk Green, the specialist magazine
One of England’s most successful colleges has chosen House-on-the-Hill’s SupportDesk software to make sure its facilities keep winning top
BT’s specialist retail division has selected House-on-the-Hill as its new Service Desk software supplier. Installation of House-on-the-Hill’s SupportDesk solution has
Leading Welsh housing group Pennaf has selected another kind of House as its service desk software supplier. Pennaf Housing Group,
International service desk software supplier House-on-the-Hill has announced a series of new customers in Africa, North America and Europe. The
PinkVerify recognizes software tools that have been objectively assessed based on guidance provided by the United Kingdom’s Office of Government
Leading international service desk software firm House-on-the-Hill has gone green with its latest product, saying the result will save users
Primary schools learning environment KnowledgeBox has selected House-on-the-Hill to provide Help Desk software which will improve technical support. KnowledgeBox’s first
Help Desk ticketing system in the Cloud A new Help Desk ticketing system has been launched by international supplier House on
Service Desk Software blog The new Service Desk Software blog from House-on-the-Hill is here! This is where we will discuss
