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Keep up to date with all things HotH

Success at SITS 2022

It was great to meet you, SITS 2022! Our team had a fantastic time at SITS 2022. Thank you to

5 pros of evolving your humble helpdesk into an Enterprise Service Desk with House-on-the-Hill

What is Enterprise Service Management? Enterprise Service Management allows you to manage multiple parts of your organisation within House-on-the-Hill Software.

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Help yourself to Self-Service!

Put simply, a self-service portal saves time and money for both agents and end-users. Your self-service portal is a hub

10 HotH developments and integrations planned for 2022

HotH new functionality planned for this year. Here we are, the first blog of 2022. In this blog we will

HotH Software and Cloud Platform not vulnerable to Apache Log4j 2

The National Cyber Security Centre (NCSC) has recently highlighted an Apache Log4j 2 vulnerability The HotH software itself is not impacted

Rich Text Editor & Global Search

Hello, This month we are talking about a few of our new 2021 features. First up, Rich Text Editor and

HotH Teams Bot *New And Improved!*

Hello, For the past year and a half, MS Teams has become an integral part of business. As a result,

Just Dashing! The Operations Dashboard

Hello, Well, June has certainly been a busy month at HotH HQ.After over a year of home working, we were

Modern Ticketing with HotH Automation

Hello! We would like to introduce you to a new  HotH Automation feature; a great way of routing your incoming emails

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