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Blog header image Leveraging Automation in IT Service Management

Leveraging Automation in IT Service Management

In recent years, the role of automation in IT Service Management (ITSM) has increased. Automation has revolutionised traditional IT service

Service Delivery with Fast, Dependable, and Secure Software Bog post header

IT Service Delivery with Fast, Dependable, and Secure Software

According to this HubSpot blog post positive customer experience can increase sales revenue by 2-7% and profitability by 1-2%. For

Flexible Customer Service Solutions for IT Managers Blog header

Flexible Customer Service Solutions for IT Managers

When it comes to IT management, the ability to adapt and respond to changing demands is non-negotiable. IT Managers are

CAFM Real time reporting blog header

Real-Time Decision Making with CAFM Real-Time Reporting

In well-run facilities, staying ahead of the curve is not just a goal—it’s a necessity. With House on the Hill,

Implementing ITSM (IT Service Management) Software? The Top 5 Benefits

As technology becomes increasingly important so do the benefits of implementing ITSM software. For businesses to run efficiently IT service

Blog header Increase Productivity with ESM

Increase Productivity with Enterprise Service Management Software (ESM)

Increase productivity, lost weight, quit drinking, go vegan!! New Year, New You, the good ‘Ol January mantra. It’s that time

Top 8 Management Strategies for a Robust Service Desk IT System Blog Header

Top 8 Management Strategies for a Robust Service Desk IT System

Good businesses rely on robust IT systems to streamline their operations. For organisations to thrive they need to provide impeccable

HOTH Trailblazing Together Bog Post header

Trailblazing Together: House on the Hill’s 2023 Recap and What’s Ahead in 2024

At House on the Hill, our vision is to become a household name by helping organisations exceed customer expectations through

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Case Study: How SupportDesk streamlines Operations at First Choice Homes Oldham (FCHO)

First Choice Homes Oldham (FCHO), are a not-for-profit provider of social housing that manage approximately 12,000 homes. Customer satisfaction is

Navigating the Maze: Service Desk Software vs Help Desk Software

Navigating the Maze: Service Desk Software vs Help Desk Software

Two terms often used interchangeably are Service Desk Software and Help Desk Software. While both are integral components of a

CAFM Transforming Facilities Management for a Seamless Work Environment

Managing a facility is a very demanding role. Managing buildings, people, and equipment and having them all in the right

Fostering a Positive Customer Service Desk Culture

Creating a positive culture within your service desk is crucial for building strong relationships with your customers. At houseonthehill.com, we

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CAFM in Healthcare: Optimising Patient Care Environments

Maximising patient care environments is important. Ensuring that hospitals and medical facilities run smoothly is not just a matter of

What is ESM (Enterprise Service Management) and Why is it Important?

Delivering exceptional service is a priority for many organisations. One of the key tools at their disposal is Enterprise Service