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Maximizing Your Investment: Measuring the ROI of ESM Implementation

Introduction Enterprise Service Management (ESM) software has become a crucial tool for organizations aiming to streamline their operations and enhance

Achieving Excellence in Service Delivery Through ESM Best Practices

Enterprise Service Management (ESM) software is pivotal for enhancing service delivery across various business functions. Integrating ESM software leads to

Ensuring Compliance: A Deep Dive into CAFM’s Compliance Management

Regulatory compliance is one of the most crucial aspects that organizations must prioritize to ensure operational integrity and mitigate risks.

Driving Performance: Harnessing Data with Performance Monitoring and Reporting

The key to driving performance lies in harnessing the power of data. Whether you’re running a small startup or managing

Supercharge Your Service Desk

Every minute wasted on manual tasks or lost in communication bottlenecks is a missed opportunity to deliver exceptional service. For

Making Your Service Desk UK GDPR Compliant

Data privacy and protection have become paramount. Ensuring compliance with regulations like the UK General Data Protection Regulation (GDPR) is

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Maximising Property and Asset Management in CAFM 

Effective asset management is more critical than ever. Whether you’re overseeing a sprawling corporate campus, a bustling retail space, or

House on the Hill rated 4.6/5 Stars on Capterra

House on the Hill rated 4.6/5 Stars on Capterra

Finding the right service desk software solution can be a daunting task. With numerous options vying for attention, it’s easy

What is ESM? How does it improve interdepartmental collaboration?

Remote working has led to the digital transformation of many businesses. Support teams have had to adapt to new communication

GDPR in IT Service Management

What is GDPR? Regulatory Compliance is a concern for businesses worldwide. The purpose of the General Data Protection Regulation (GDPR)

Managing Incidents and Requests Side by Side with Software

Figuring out whether a customer inquiry is an incident, or a request isn’t always straightforward. Having the flexibility to seamlessly

Blog Header image for Effective Collaboration with Enterprise Service Management

Effective Collaboration with Enterprise Service Management

According to Forbes businesses worldwide have experienced a rapid digital transformation. Support teams have had to adapt to new communication

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Using Customer Feedback Surveys for Business Growth

In any business understanding your customers is important. Customer feedback surveys provide a direct line of communication between businesses and

Blog header image Avoid overbooking and downtime with CAFM Reservations Management

Avoid overbooking and downtime with CAFM Reservations Management

Whether it’s meeting rooms, equipment, or other assets, clashes and conflicts in reservations can disrupt workflows and hinder productivity. However,

Key Performance Indicators for ITSM Success Blog header

Key Performance Indicators for ITSM Success

Implementing an IT Service Management (ITSM) solution is a significant step towards improving efficiency, enhancing service delivery, and ensuring the

Upgrading to an ESM Solution? 6 Ways House on the Hill helps

Many of our ITSM clients are upgrading to an ESM (Enterprise Service Management). At House on the Hill, we help

Insights at Your Fingertips: Simplifying Reporting with Easy Reporting Tools

Businesses worldwide are using data to gain insights, make informed decisions, and stay ahead of the competition. However, the process

Blog header image Leveraging Automation in IT Service Management

Leveraging Automation in IT Service Management

In recent years, the role of automation in IT Service Management (ITSM) has increased. Automation has revolutionised traditional IT service

Service Delivery with Fast, Dependable, and Secure Software Bog post header

IT Service Delivery with Fast, Dependable, and Secure Software

According to this HubSpot blog post positive customer experience can increase sales revenue by 2-7% and profitability by 1-2%. For

Flexible Customer Service Solutions for IT Managers Blog header

Flexible Customer Service Solutions for IT Managers

When it comes to IT management, the ability to adapt and respond to changing demands is non-negotiable. IT Managers are

CAFM Real time reporting blog header

Real-Time Decision Making with CAFM Real-Time Reporting

In well-run facilities, staying ahead of the curve is not just a goal—it’s a necessity. With House on the Hill,

Implementing ITSM (IT Service Management) Software? The Top 5 Benefits

As technology becomes increasingly important so do the benefits of implementing ITSM software. For businesses to run efficiently IT service

Blog header Increase Productivity with ESM

Increase Productivity with Enterprise Service Management Software (ESM)

Increase productivity, lost weight, quit drinking, go vegan!! New Year, New You, the good ‘Ol January mantra. It’s that time

Top 8 Management Strategies for a Robust Service Desk IT System Blog Header

Top 8 Management Strategies for a Robust Service Desk IT System

Good businesses rely on robust IT systems to streamline their operations. For organisations to thrive they need to provide impeccable

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Trailblazing Together: House on the Hill’s 2023 Recap and What’s Ahead in 2024

At House on the Hill, our vision is to become a household name by helping organisations exceed customer expectations through

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Case Study: How SupportDesk streamlines Operations at First Choice Homes Oldham (FCHO)

First Choice Homes Oldham (FCHO), are a not-for-profit provider of social housing that manage approximately 12,000 homes. Customer satisfaction is

Navigating the Maze: Service Desk Software vs Help Desk Software

Navigating the Maze: Service Desk Software vs Help Desk Software

Two terms often used interchangeably are Service Desk Software and Help Desk Software. While both are integral components of a

CAFM Transforming Facilities Management for a Seamless Work Environment

Managing a facility is a very demanding role. Managing buildings, people, and equipment and having them all in the right

Fostering a Positive Customer Service Desk Culture

Creating a positive culture within your service desk is crucial for building strong relationships with your customers. At houseonthehill.com, we

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CAFM in Healthcare: Optimising Patient Care Environments

Maximising patient care environments is important. Ensuring that hospitals and medical facilities run smoothly is not just a matter of

What is ESM (Enterprise Service Management) and Why is it Important?

Delivering exceptional service is a priority for many organisations. One of the key tools at their disposal is Enterprise Service