Tags are a useful way of giving tickets an ever deeper level of charactarisation beyond the specified Types, Sub-Types etc.
Enter key identifiers into the Tags component to give helpdesk agents concise information in relation to the ticket:
Add tags to the summary view for a holistic view on tickets and the trending patterns within your organisation:
For more information, see Views.
It’s possible to embed reports based on tags into dashboards for a more visual representation of ticket trends:
For more information, see Reports.
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