In The Loop

This feature is a way of adding users to tickets to keep them ‘In The Loop’.

The following describes how to add subscribers to tickets.


Log a ticket as usual in your HotH system then click the Add Ticket Subscriber button:

After clicking the Subscribe button you will have the option to inform the user by email:

It is possible to add more than 1 user as a subscriber to tickets:

You can add a Note to a ticket for a user and automatically include all subscribers.

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