This feature is a way of adding users to Tickets to keep them ‘In The Loop’.
The following describes how to add subscribers to Tickets.
Log a Ticket as usual in your HotH system then click the Add Ticket Subscriber button:
After clicking the Subscribe button you will have the option to inform the user by email:
It is possible to add more than 1 user as a subscriber to Tickets:
You can add a Note to a Ticket for a user and automatically include all subscribers.
Still haven’t found what you’re looking for? Contact email@example.com