In The Loop

This feature is a way of adding users to Tickets to keep them ‘In The Loop’.

The following describes how to add subscribers to Tickets.


Overview

Log a Ticket as usual in your HotH system then click the Add Ticket Subscriber button:

After clicking the Subscribe button you will have the option to inform the user by email:

It is possible to add more than 1 user as a subscriber to Tickets:

You can add a Note to a Ticket for a user and automatically include all subscribers.


Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

Back to Top