This feature is a way of adding users to tickets to keep them ‘In The Loop’.
The following describes how to add subscribers to tickets.
Log a ticket as usual in your HotH system then click the Add Ticket Subscriber button:
After clicking the Subscribe button you will have the option to inform the user by email:
It is possible to add more than 1 user as a subscriber to tickets:
You can add a Note to a ticket for a user and automatically include all subscribers.
Still haven’t found what you’re looking for? Contact firstname.lastname@example.org