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  • Home
  • Getting Started
    • Company Configuration
    • Folders
    • Organisations, Customers & Contacts
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    • Logins & System Access
    • Service Level Management
    • Forms & Dashboards
    • Email Integration
  • Ticket Management
    • Ticket Logging
    • QuickTickets
    • Self-Service Portal
    • Ticket Summary
    • Closing, Archiving & Deleting Tickets
    • Ticket Notes
    • Tasks (Activities)
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  • Your Company
    • Customers, Contacts, Products & Assets
    • Service Portfolio
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    • Importing/Exporting Data
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  • Customising HotH
    • Your Company Settings
    • Data Housekeeping
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    • BOMGAR Remote Support
    • Audit, Discovery, and Software Licence Manager
    • Skype for Business
    • Chat
    • Document Manager
    • Microsoft Teams Integration – HothBot Overview
    • Integrating HotH with Active Directory – User Setup
    • Integrating HotH with Azure Active Directory – Email Setup
  • Solutions
    • ITSM
    • CAFM
    • FOI & Case Management
    • CSM
    • DiscoveryControl
  • Support Services
    • Support Services and Data Privacy
    • Ancillary Services and Related Charges
    • Support Service Definition
  • API
  • On-Site Technical
    • Installation Prerequisites
    • Windows Client Setup Guide
    • Updating HotH
    • Migrating HotH
    • Test Environment Setup
    • Technical Setup Guide
    • Chat Installation Guide
    • Configuring LDAP Interface
  • Release Notes
    • 2023 Release Notes
    • 2022 Release Notes
    • 2021 Release Notes
  • Product Roadmap 
  • Contact House-on-the-Hill
  • Get Started for Free

Ancillary Services and Related Charges

Services for Onsite Systems Charge based on…
Remote Connect to: Transfer existing HotH to a new server

  • Full installation of HotH on a new server (including previously installed services)
  • Transfer/re-connection of the database
Half a day’s work
Remote Connect to: Install a Test System

  • Installation of HotH to a test environment (windows and browser interfaces plus email send)
  • Transfer and connect copy of the live database
2 hours work
Remote Connect to: Update Test System

  • Update the Test HotH installation to latest HotH
  • Restore a copy of the live database to test database
1 hours work
Remote Connect to: Update live HotH for software incremental release

(i.e. application patch update)

1 hours work
Remote Connect to: Provide consultancy for requests beyond the scope of support to cover pre-agreed topics To quote
Relicensing HotH following novation of contract 2 hours work
CSV file import Minimum half day
Rebranding/styling of HotH WebServer To quote
Bespoke Developments to agreed specification Minimum half day

 

Services for Hosted Systems Charge
Creation of Test/Development Site

  • Clone of current live site copied to another box
  • Usage for 12 months
£600
Update of Test/Development Site

  • Restore of a Database to the test site
2 hours work
Update of Test/Development Site

  • Application update
1 hours work

 

Remote Consultancy Rates
Currency Daily Half Daily Hourly
£ 1050 525 150

Notes:

  • For US$ or Euro currency conversions we use XE.com
  • These rates apply for supported systems, 50% surcharge if not on support.

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

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