House-on-the-Hill
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Automate the processing of FOI, DPA, EIR, SAR, Information Governance & Complaints.
1000's of organisations have benefited from House-on-the-Hill's
30 years experience in creating bespoke service desk solutions.
James Smuts Parliamentary and Health Service Ombudsman
Helping you to process cases with ease.
Deadline dates and Warning dates are automatically calculated based on deadline selections. House-on-the-Hill Case can issue alerts if the request goes beyond this warning date.
Once the end user has submitted their request the system can email an automatic reply to them, or it can be initiated manually once the request is being processed.
House-on-the-Hill Case Management allows you to add a link your website that will capture requests by the public.
Within House-on-the-Hill Case, logged requests show up on the dashboard indicators of request handlers.
Report on outcomes, exemptions and other key performance indicators at the touch of a button, and customise and schedule Case reports using House-on-the-Hill’s QuickReport Designer.
If you would like an FOI tour 🙂 Drop us an email at
demo@houseonthehill.com
All the tools needed for a quality customer support service.
The form that displays when the link is clicked can be customised by you to include the required fields and styling. Forms can be customised using House-on-the-Hill’s Drag and Drop Forms Designer.
Case request handlers user can drill-down from the dashboard to new requests and start the handling process of Assigning the request, and progressing the status of the request.
Quickly search responses to previous Freedom of Information requests handled under the Freedom of Information Act.
Requests can be added easily to the Disclosure Log by ticking the “Add to Disclosure Log” tick option at the bottom of the request screen. On pressing OK the DC Log entry is shown and can be edited to remove personal information and validated.
All or part of any requests can be delegated to other departments who will recieve an advisory email and subsequent reminders if the response is late. Department performance analysis helps to identify why Cases are breaching.
Allows detailed and catagorised capture of data breaches with a full audit trail of response actions and migitation strategies. The system can prompt when expected departmental responses are overdue.
User defined dashboards to aid monitoring and management of Case management and avoid breaches.
For those times that deadlines are missed simple recording of which departments failed to provide supporting information allow retrospective analysis and corrective actions to be proposed.
If waiting for additional information or fees the clock will automatically stop and on resumption the new due date will be calculated automatically.
Automatically track customers and quickly identify repeat requestors.
You can define any number of request sources to allow analysis of your requests.
Apply Exemptions from the inbuilt list and include these on predefined mail templates or letters.
Notes and actions against a request are date stamped and user identified allowing internal case review and analysis.
