FOI, Case & Complaints Management Software

Automate the processing of FOI, DPA, EIR, SAR, Information Governance & Complaints with House-on-the-Hill.

Hosted with Microsoft Azure

30 day free trial no credit cards

Single tenancy & secure personal SSL certificate

Free Trial

Trusted by many!

House-on-the-Hill Case

House-on-the-Hill Case Request Management Software helps public sector organisations such as local governement, NHS, public services and councils to ensure that Freedom of Information requests are progressed in compliance with government legislation.

Free Trial Pricing

Get on the case

Helping you to process cases with ease

Heighten Communication

Once the end user has submitted their request the system can email an automatic reply to them, or it can be initiated manually once the request is being processed.

Automatic Deadline Alerts

Deadline dates and Warning dates are automatically calculated based on deadline selections. House-on-the-Hill Case can issue alerts if the request goes beyond this warning date.

Link From Your Website

House-on-the-Hill Case Management allows you to add a link your website that will capture requests by the public.

Heighten Visualisation

Within House-on-the-Hill Case, logged requests show up on the dashboard indicators of request handlers.

House-on-the-Hill FOI On-Demand £30 Per agent per month

(Based on annual billing)

Contact Us

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest