House-on-the-Hill
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Make the best use of your time by managing FOI Requests, Data Breaches, Subject Access, Information Governance & Complaint Management Software with House-on-the-Hill Case Management Software.
Many UK Public and Private Organisations are making easy work of Case Management with intuitive workflow, reusable e-mail templates and automatic notification of approaching breaches.
James Smuts Parliamentary and Health Service Ombudsman
Capture any type of Requests with Ease with
House-on-the-hill's FOI, Case & Complaints Management Software
FOI, EIR, DSAR, Complaints, Compliments, Ombudsman, Councillor and MP Enquiries, Information Governance, RoPA and more.
Decide if you want to pick and choose when and which email is sent or if you want preselected emails to be triggered automatically on stages of the case management
All or part of any requests can be delegated to other departments who will recieve an advisory email and subsequent reminders if the response is late. Department performance analysis helps to identify why Cases are breaching.
Out of the box Case Management Forms that are amendable. Easily edit our Case Form Templates or start from scratch and create your own custom field and forms suited for your Case Management.
Each Case Form can be customised with House-on-the-Hills Drag and Drop form builder to allow collection of the required data and information for that Case.
Report on outcomes, exemptions and other key performance indicators at the touch of a button, and customise and schedule Case reports using House-on-the-Hill’s QuickReport Designer.
Use our default templates as a guide or build your own from scratch. The choice is yours.
Public ‘Request Submission’ Forms for inclusion on customer website with Captcha Form Submission security.
Logging Forms to allow staff to report lost or misdirected data to feed the Information Governance Process.
Allows E-mails to be processed and converted to New Case Records.
Ensure compliance with government legislation and include Date recalculation after Clarification requests or waits for fees.
Case stages/status codes can be added per Case Type to provide better visibility of Case lifecycles, stop the clock, and trigger emails.
Customisable Email and letter Templates that can be selected and sent as required or triggered by Case Stage codes.
Notification as Cases approach or exceed breach dates.
On Case Types where you have defined your response times.
Included in the system and grouped by Case Type.
Cases may be assigned to individuals or Teams.
Complete audit timeline is automatically created for each case, recording delegations, actions, changes to key data as and when it happens and who did it.
Customisable dashboards for operators show them the data they need to see and offers short cuts to their key actions.
Customisable Email and letter Templates that can be selected and sent as required or triggered by Case Stage codes.
See the requestors previous cases direct from the Case Form.
Customisable reporting with a simple to use report writer that can produce graphical, Cross-Tab or summary reports.
Concentrate Similar reports into dedicated dashboards to reveal trends, problem areas, exceptions and key data.
Set key reports sent automatically when and to whom you decide.
Add closed cases to a public facing Dislosure Log.
Customise the disclosure log to offer searching and filtering by your classifications.
Integration with Microsoft tools i.e. Outlook, Active Directory, SSO
BPSS checked HotH FOI Consultants
Limited training required. Intuitive Forms, mandatory fields, simple workflow all make the system simple to pick up and put into use.
Support: +44 (0) 161 528 1259
