This is the area of the software that you are likely to use most of all if you are regularly logging tickets. If you have multiple processes such as Tickets, Problems, Changes etc., you can have separate folders with unique work queues for these, and navigate between them using the Folder drop-down.
This example shows the work queue from the Open Tickets folder.
HotH Icon Key
|Ticket recently updated by another person|
|Ticket with attached file(s)|
|Call has exceeded Warning Date (but not Action Date)|
|Calls has exceeded Action Date|
|Ticket is On Hold (elapsed time stopped by the selection of Category ‘stop the clock’)|
|Ticket is linked to other Ticket(s)|
|Note flagged as internal|
|Note added by WebGuest|
|Note with attached file(s)|