Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.
Michael BebbingtonService Delivery Manager – UK Plumbing Supplies
HotH is laser focused on Service Management, where many other platforms try to be all things to all men. It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.
Stuart WilliamsHead of Operations – FourNet
‘The new system seems to be working really well for us and we’re enjoying it!’
Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue
“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”
Read the Epping Forest Case Study
Paula TredgettEpping Forest
“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”
Read the Ascot Case Study
Andrea AshurstAscot Services
“Great product, great service, very customisable”
Read the Covers Case Study
“Dave was really quick to take a look at the issue and offer a solution. The whole team has gone above and beyond any time we’ve had a query – thank you!”
Vicki GilchristUniversity of Buckingham IT Department
“Support, amazing, very helpful, thank you as always”
“HOTH have been the best provider of services we have experienced. Nothing is too difficult. All the staff know the systems intimately and nothing is ever a problem.”
Craig BusstGlobal Telecommunications Ltd.
“Rachel was very friendly and professional. She was able to resolve all of our issues in one go. 5/5”
Adam GouldAdvance Housing and Support
“I always get good response from the support team when we raise issues/queries!”
Jennifer HoskingNew Forest District Council
“The product is really easy to use. Logging a call is such a simple and logical process, the customer support we receive from the team at House-on-the-Hill is fantastic!” – Debbie Anacoura
“Excellent service as always.
David is always such a great help.. (as are the rest of the team as well)
Thanks for everything.”
Read the Riverside Case Study
Wayne McGarryRiverside Group
On the implementation of FCHO’s Hosted SupportDesk system:
“It was an excellent process. A knowledgeable consultant was allocated to the project from start to finish, and she worked alongside us to understand our requirements, our processes and help build them into the system.”
Read the full First Choice Homes Oldham Case Study
David GormanFirst Choice Homes Oldham
“We at world Challenge have looked at many systems to meet our customer service needs and incident management, we have used HOTH for some time now but this year decided to upgrade to the latest version.
Now the system is in and in use it is amazing the time saved during a call and the way that reporting the system is now set, saves us much more time allowing the Operation Centre team to focus on the customer and or the particular incident being dealt with.
The online version gives us so much flexibility and as a global business allows access to be much quicker, this along with the integration to our Global mapping system is unique and works amazingly well.”
Read the full SupportDesk @ World Challenge Case Study here.
Simon DraytonWorld Challenge
“I am the Helpdesk manager to a property management software company, I have a high expectation of customer service. My experience with SupportDesk is always first class. They are helpful, knowledgeable, courteous and prompt.”
Dave TerryTrace Solutions
“Your support department are really good and helpful :)”
Mark BuddCHI Technology
On how SupportDesk has improved service management at Newport City Council:
“The portal will change the way we do business, because we can capture relevant information at the point of incident logging.”
Read the full Newport City Council Case Study
Mike DovermanNewport City Council
“An excellent support service and a product that does exactly what is says on the box.”
“Putting processes all together makes it so much simpler and easier to manage, and see what’s going on as an overall picture.”