House-on-the-Hill Logo

Quick and fast service. Very happy with the support and end product. Thank you!

Mark Santer, JB Leitch

Support was great. Helped me resolve my issue very quickly.

James Lee, North West Ambulance Service

The House on the Hill solution is easy to use and extremely customizable. The options are close to limitless. We have been using the system now for around 4 years and I can honestly say it’s very powerful and has helped us keep track every step of the way. The support team at Hoth are also very friendly and super helpful especially if you just want to ask a question they are happy to help and come up with solutions and will help meet your needs.

Adam Robertson, IT Support Team Leader T H WHITE LTD

We use HotH for many of our systems. The system is a breath of fresh air for us. We are constantly singing your praises and recommending your services. Every member of your team are super helpful and accommodating, always providing the highest level of Customer Service, it does not go un-noticed. You absolutely deserve the recognition 😊

Lucy-Grace O’Shea, North West Leicestershire District Council

Excellent quick service.

Janice Jones, Yorkshire Ambulance Service

Excellent as always, thank you.

Andy Scott, Salisbury NHS Foundation Trust

Keep doing what you are doing – you are all fab.

Lucy Grace O’Shea, North West Leicestershire District Council

Very fast service, and resolved the problem quickly. Good all round experience.

Bill Smith, Gratte Brothers

Brill, thanks for that. Great fast responses from you guys, and great support.

Peter Youles, North West Leicestershire District Council

I want to thank each of you for the support you’ve shown me during the time we’ve worked together to install and configure the SupportDesk software for the CCU. The patience you’ve shown, your helpfulness, and the assistance you have provided me personally has been greatly appreciated!

Sheila Graham, CCU IT Department – Maryland Government

Thanks for the excellent work

Joe Whipday, First Choice Homes Oldham

Can I just say the service we get from you guys is always fantastic… keep up the good work!

John Paul​ Petryczuk, ICT Manager MSV Housing Group

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with.

Stuart Williams, Head of Operations – FourNet

The new system seems to be working really well for us and we’re enjoying it!

Mitchell Waters, ICT Servicedesk Administrator – South Yorkshire Fire & Rescue

There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.

Read the Epping Forest Case Study

Paula Tredgett, Epping Forest

HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider

Read the Ascot Case Study

Andrea Ashurst, Ascot Services

Dave was really quick to take a look at the issue and offer a solution. The whole team has gone above and beyond any time we’ve had a query – thank you!

Vicki Gilchrist, University of Buckingham IT Department

The teams at HotH are very helpful and work with us to achieve our objectives

Read the Newbury Building Society Case Study

Traci-Anne Sharp, Project Manager

Support, amazing, very helpful, thank you as always

Education Scotland

HOTH have been the best provider of services we have experienced. Nothing is too difficult. All the staff know the systems intimately and nothing is ever a problem.

Awesome Service.

Craig Busst, Global Telecommunications Ltd.

Rachel was very friendly and professional. She was able to resolve all of our issues in one go. 5/5

Adam Gould, Advance Housing and Support

I always get good response from the support team when we raise issues/queries!

Jennifer Hosking, New Forest District Council

On the implementation of FCHO’s Hosted SupportDesk system:

It was an excellent process. A knowledgeable consultant was allocated to the project from start to finish, and she worked alongside us to understand our requirements, our processes and help build them into the system.

Read the full First Choice Homes Oldham Case Study

David Gorman, First Choice Homes Oldham

We at world Challenge have looked at many systems to meet our customer service needs and incident management, we have used HOTH for some time now but this year decided to upgrade to the latest version.

Now the system is in and in use it is amazing the time saved during a call and the way that reporting the system is now set, saves us much more time allowing the Operation Centre team to focus on the customer and or the particular incident being dealt with.

The online version gives us so much flexibility and as a global business allows access to be much quicker, this along with the integration to our Global mapping system is unique and works amazingly well.


Read the full SupportDesk @ World Challenge Case Study here.

Simon Drayton, World Challenge

I am the Helpdesk manager to a property management software company, I have a high expectation of customer service. My experience with SupportDesk is always first class. They are helpful, knowledgeable, courteous and prompt.

Dave Terry, Trace Solutions

Your support department are really good and helpful 🙂

Mark Budd, CHI Technology

On how SupportDesk has improved service management at Newport City Council:

The portal will change the way we do business, because we can capture relevant information at the point of incident logging.
Read the full Newport City Council Case Study

Mike Doverman, Newport City Council

An excellent support service and a product that does exactly what is says on the box.

Jason Spiller, Dentons

Putting processes all together makes it so much simpler and easier to manage, and see what’s going on as an overall picture.

Spencer Johnson, Brightstar