We use HotH for many of our systems. The system is a breath of fresh air for us. We are constantly singing your praises and recommending your services. Every member of your team are super helpful and accommodating, always providing the highest level of Customer Service, it does not go un-noticed. You absolutely deserve the recognition 😊

Excellent quick service.

Excellent as always, thank you.

A big thanks to the team at House-on-the-Hill for an emergency assist bringing what was our planned Go Live day forward by three days when Microsoft turned off Basic Auth rendering our old system inoperable. Within a few hours we were up and running and not quite so worried. The response today from House-on-the-Hill re-assures us that we’ve made the right choice.

Keep doing what you are doing – you are all fab.

Very fast service, and resolved the problem quickly. Good all round experience.

Brill, thanks for that. Great fast responses from you guys, and great support.

I want to thank each of you for the support you’ve shown me during the time we’ve worked together to install and configure the SupportDesk software for the CCU. The patience you’ve shown, your helpfulness, and the assistance you have provided me personally has been greatly appreciated!

Thanks for the excellent work

Can I just say the service we get from you guys is always fantastic… keep up the good work!

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with.

The new system seems to be working really well for us and we’re enjoying it!

There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.

Read the Epping Forest Case Study

HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider

Read the Ascot Case Study

Dave was really quick to take a look at the issue and offer a solution. The whole team has gone above and beyond any time we’ve had a query – thank you!

The teams at HotH are very helpful and work with us to achieve our objectives

Read the Newbury Building Society Case Study

Support, amazing, very helpful, thank you as always

HOTH have been the best provider of services we have experienced. Nothing is too difficult. All the staff know the systems intimately and nothing is ever a problem.

Awesome Service.

Rachel was very friendly and professional. She was able to resolve all of our issues in one go. 5/5

I always get good response from the support team when we raise issues/queries!

On the implementation of FCHO’s Hosted SupportDesk system:

It was an excellent process. A knowledgeable consultant was allocated to the project from start to finish, and she worked alongside us to understand our requirements, our processes and help build them into the system.

Read the full First Choice Homes Oldham Case Study

We at world Challenge have looked at many systems to meet our customer service needs and incident management, we have used HOTH for some time now but this year decided to upgrade to the latest version.

Now the system is in and in use it is amazing the time saved during a call and the way that reporting the system is now set, saves us much more time allowing the Operation Centre team to focus on the customer and or the particular incident being dealt with.

The online version gives us so much flexibility and as a global business allows access to be much quicker, this along with the integration to our Global mapping system is unique and works amazingly well.

Read the full SupportDesk @ World Challenge Case Study here.

I am the Helpdesk manager to a property management software company, I have a high expectation of customer service. My experience with SupportDesk is always first class. They are helpful, knowledgeable, courteous and prompt.

Your support department are really good and helpful 🙂

On how SupportDesk has improved service management at Newport City Council:

The portal will change the way we do business, because we can capture relevant information at the point of incident logging.
Read the full Newport City Council Case Study

An excellent support service and a product that does exactly what is says on the box.

Putting processes all together makes it so much simpler and easier to manage, and see what’s going on as an overall picture.