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Canned Responses
Use the Canned Responses feature to auto-fill ticket solutions. Turn on this feature via the Settings Cog > Themes &
Roles
It is possible to assign Logins to a specific Role allowing you to specify the information presented and access given to
Integrating HotH with Active Directory – Email Setup
The integration with Azure AD allows you to load users from Azure AD into HotH and to send/read in HotH
Integrating HotH with Active Directory – User Setup
The integration with Azure AD allows you to load users from Azure AD into HotH and to send/read in emails
Customers, Contacts, Products & Assets
Configure terminology changes in the Your Company Settings menu and field changes via Fields & Extra Fields: Customers/Users and Orgs
Your Company
HotH is used to support your customers. In a customer support environment, customers will be your client base. In an
HotH Product Roadmap
Future MS Teams 4.0 Enhanced Web API Contract Service & Invoice Management Capacity & Availability Management Chat AI bot Accessibility
Tags
Tags are a useful way of giving tickets an ever deeper level of charactarisation beyond the specified Types, Sub-Types etc.
Mobile Forms & Dashboards
HotH Mobile allows you to customise your forms and dashboards in an easy and manageable way, providing your users with
Archiving/Deleting Records
Archived records are not deleted; they can still be accessed through the HotH interface. However, records that are in the
HotH CloudSync App
The HotH ‘CloudSync’ system is a cut-down version of HotH. It doesn’t need installing due to it being a folder
Change Management
HotH is highly configurable and offers the flexibility for you to set up the Change Management process to suit your
Problem Management
Problem Management is used to minimise the adverse impact of Incidents and Problems and to prevent recurrence by ticket handling
Email Automation
The HotH Email Automation feature is a good way of routing your incoming emails to create and triage calls with
Attaching a URL to a Ticket
It’s possible to attach a URL to a Ticket in HotH: Open a Ticket and click on the Attachments link Copy
In The Loop
This feature is a way of adding users to tickets to keep them ‘In The Loop’. The following describes how