Product Documentation

Latest Guides

Advanced Ticket Features

Read about some of the more advanced features that are incorporated in Tickets.  Coverage and Expertise for Contractor Selection This

Microsoft Teams Integration

For many organisations MS Teams has been an essential tool for home working. Collaborations, consultancy, and catch-ups –it sees it

Assets

Where Product contains a generic master list of what you work with, Asset is a more detailed record of the

Products

Product contains a master list of the products that you work with. You can link company property with a specific

Contacts

Contacts are the individuals you communicate with and can be set up independently or linked to a specific customer. Linking

Customers/Users and Organisations

Customers/Users are the people/clients that you support. These are unique to your business, for example: IT Service Management (ITSM) –

Importing/Exporting Data

You can import existing data into your HotH System and export your data to a file from within HotH.  When

2020 Release Notes

Document Manager

HotH Document Manager is an optional add on that allows the storage, revision control and simple integration of documents into

Data Housekeeping

Archiving records on a regular basis is recommended to keep your HotH system clean and tidy and optimise performance. To

Prospects

These are the same as Customer/User records but they are marked as a prospect in the prospect check box. PreviousNext

KnowledgeBase Component Forms

As a way of extending Form functionality, use can be made of Component Forms. These are Forms that can be

Extra Fields within KnowledgeBase Forms

By their nature, KnowledgeBase Forms work with the fields that are available on the respective tables in the HotH database. 

Designing KnowledgeBase Forms

On selecting the KnowledgeBase option from the Form Type drop-down menu, you are presented with a screen showing existing Forms and

KnowledgeBase Form Overview

“Type” specific Forms can be presented for KnowledgeBase items, meaning that you no longer have to use the generic capture

KnowledgeBase Forms

“Type” specific Forms can be presented for KnowledgeBase items, meaning that you no longer have to use the generic capture