Product Documentation

Latest Guides

2023 Release Notes

Archiving/Deleting Logins

Archived logins aren’t deleted; they can still be accessed via the HotH interface. However, records that are in the archive

Microsoft Teams Integration – HothBot Overview

The MS Teams HothBot application is a quick and easy way to raise tickets and communicate within House-on-the-Hill via the

Canned Responses

Use the Canned Responses feature to auto-fill ticket solutions. Turn on this feature via the Settings Cog > Themes &

Roles

It is possible to assign Logins to a specific Role allowing you to specify the information presented and access given to

Integrating HotH with Azure Active Directory – Email Setup

The integration with Azure AD allows you to send/read in HotH emails from a M365 account. To get up and

Integrating HotH with Azure Active Directory – User Setup

The integration with Azure AD allows you to load users from Azure AD into HotH. To get up and running,

Customers, Contacts, Products & Assets

Configure terminology changes in the Your Company Settings menu and field changes via Fields & Extra Fields: Customers/Users and Orgs

Organisations, Customers & Contacts

HotH is used to support your customers. In a customer support environment, customers will be your client base. In an

HotH Product Roadmap 

Future  MS Teams 4.0  Enhanced Web API   Contract Service & Invoice Management  Capacity & Availability Management  Chat AI bot  Accessibility

Tags

Tags are a useful way of giving tickets an ever deeper level of charactarisation beyond the specified Types, Sub-Types etc.

Mobile Forms & Dashboards

HotH Mobile allows you to customise your forms and dashboards in an easy and manageable way, providing your users with

Archiving/Deleting Records

Archived records are not deleted; they can still be accessed through the HotH interface. However, records that are in the

HotH CloudSync App

The HotH ‘CloudSync’ system is a cut-down version of HotH. It doesn’t need installing due to it being a folder

Change Management

HotH is highly configurable and offers the flexibility for you to set up the Change Management process to suit your

Problem Management

Problem Management is used to minimise the adverse impact of Incidents and Problems and to prevent recurrence by ticket handling