Product Documentation

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Archived logins aren’t deleted; they can still be accessed via the HotH interface. However, records that are in the archive

The MS Teams HothBot application is a quick and easy way to raise tickets and communicate within House-on-the-Hill via the

Use the Canned Responses feature to auto-fill ticket solutions. Turn on this feature via the Settings Cog > Themes &

It is possible to assign Logins to a specific Role allowing you to specify the information presented and access given to

The integration with Azure AD allows you to send/read in HotH emails from a M365 account. To get up and

The integration with Azure AD allows you to load users from Azure AD into HotH. To get up and running,

Configure terminology changes in the Your Company Settings menu and field changes via Fields & Extra Fields: Customers/Users and Orgs

HotH is used to support your customers. In a customer support environment, customers will be your client base. In an

Future MS Teams 4.0 Enhanced Web API Contract Service & Invoice Management Capacity & Availability Management Chat AI bot Accessibility

HotH Mobile allows you to customise your forms and dashboards in an easy and manageable way, providing your users with

Archived records are not deleted; they can still be accessed through the HotH interface. However, records that are in the

The HotH ‘CloudSync’ system is a cut-down version of HotH. It doesn’t need installing due to it being a folder

HotH is highly configurable and offers the flexibility for you to set up the Change Management process to suit your

Problem Management is used to minimise the adverse impact of Incidents and Problems and to prevent recurrence by ticket handling