Product Documentation
Documentation
2021 Release Notes
2022 Release Notes
2024 Release Notes
2025 Release Notes
Accessing the Audited Information
Accessing the WebServer
Accounts & Invoices
Additional Settings
Advanced Ticket Features
Analysis
Ancillary Services and Related Charges
API Configuration
Apps and Extensions
Archiving/Deleting Logins
Archiving/Deleting Records
Asset Forms
Asset Information within the Ticket Taking Process
Assets
Attaching a URL to a Ticket
Audit, Discovery, and Software Licence Manager
BOMGAR Remote Support
CAFM
Canned Responses
Change Management
Chat
Chat Installation Guide
Client Installation
Client Installation – Setting up the Database Connection
Client Installation – Shortcut to the Application
Closing & Archiving Tickets
Company Records
Configuring and Running the Audit Function
Configuring LDAP Interface
Connecting HotH to PowerBI using QuickReports
Contact House-on-the-Hill
Contacts
Contract Component Forms
Contract Forms
Contracts
CRM – Contact Classifications
CRM – Marketing Campaigns
CRM – Sales Opportunities
CRM Dashboards
CSM
Customer Feedback Forms
Customer Relationship Management
Customers/Users & Contacts
Customising HotH
Dashboards
Data Housekeeping
Database Setup
DiscoveryControl
DiscoveryControl – Mail Template Guide
Document Manager
Email Automation
Email Integration
Email Settings
Fields & Extra Fields
Final WebServer Configuration
Finance
FOI – Deadline Codes
FOI – Disclosure Log Classification
FOI – Exemption Codes
FOI – Getting Started Checklist
FOI – Outcome Codes
FOI – Printing Letters
FOI – Request Information from other Departments
FOI – Sending Emails
FOI – Status/Stage Codes (Workflow)
FOI – Working Days
FOI & Case Management
FOI Management
FOI Overview
Folders
Folders
Forms
Forms & Dashboards
Function Specific Forms
Getting Started
HotH CloudSync App
HotH PowerShell
HotH System Requirements
HotH WebServer
HotH WebServer – Overview
HotH WebServer – Overview and Prerequisites
HotH WebServer – Prerequisites
HotH/JIRA Integration
How to make a Contractor
HTTPS Report API
Importing/Exporting Data
In The Loop
Inbound Email Settings
Initiating Audits of the IT Estate
Installation Prerequisites
Installing HotH Mobile
Installing HotH WebServer
Installing HotH WebServer – Authentication
Installing HotH WebServer – Default Document
Installing HotH WebServer – Handler Mappings
Installing HotH WebServer – Overview
Integrating HotH with Azure Active Directory – User Setup
Integrating HotH with Entra ID – Email Setup for a Shared Mailbox
Integrating HotH with Entra ID – Email Setup
Introduction
ITSM
JIRA – HotH Setup
JIRA Setup
Key Features
Knowledge Base
KnowledgeBase Forms
Logging into HotH
Login FAQs
Login Tabs
Logins
Mapping Additional Fields from HotH to JIRA
Microsoft SQL Server Database Setup
Microsoft Teams Integration
Microsoft Teams Integration – HotHBot Overview
Migrating HotH
Mobile Forms & Dashboards
MySQL Database Setup
Notes for System Administrators
On-Site Technical
Optional Components
Outbound Email Settings
Password Management & 2FA
Priority and Service Level Agreement
Problem Management
Products & Assets
Purchase Orders
QuickTickets
Re-Authorising OAuth Scripts
Release Notes
Reports
Resource Allocation
Roles
Self-Service Portal
Sending & Receiving Emails
Server Installation
Service Level Management
Service Level Management
Service Portfolio
Setup Task List
Shortcut to the Application
Skype for Business
Solutions
SQL Server Express Database Setup
Status
Suppliers
Support Service Definition
Support Services
Support Services and Data Privacy
System Access & Logins
Tags
Tags Tab
Task Forms
Tasks (Activities)
Technical Setup Guide
Test Environment Setup
Ticket Logging
Ticket Management
Ticket Notes
Ticket Summary
Types
Typical FOI Scenarios
Updating HotH
Updating JIRA from HotH
Using the Software Licence Manager
Views
WebHooks API
WebServer Attachments
WebServer HTTPS Request Format
Windows Client Setup Guide
Workflow Engine/Escalation
Workflow Engine/Escalation Overview
Your Company
Your Company Menu
Your Company Settings
Built for Simplicity, Powered by Innovation
HOTH isn’t just a tool—it’s a comprehensive platform that simplifies your IT service management and compliance, empowering teams to work smarter, faster, and with confidence.
Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.
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