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Protected: Import Format – HotH Only

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Login FAQs

“Your Session Timed Out” You can see this message if you have bookmarked a URL with a session ID in

Re-Authorising OAuth Scripts

If the auth token has expired or password has been updated on the mailbox,  the email OAuth script will require

DiscoveryControl

Click the links below to learn more information: DiscoveryControl – Mail Template Guide Still haven’t found what you’re looking for? Contact

DiscoveryControl – Mail Template Guide

This guide aims to give a quick overview of how to maintain and add new mail templates. Functionality Log in

Integrating HotH with Entra ID – Email Setup for a Shared Mailbox

The integration with Entra ID allows you to load users from Active Directory into HotH and to also send/reading emails

2023 Release Notes

Archiving/Deleting Logins

Archived logins aren’t deleted; they can still be accessed via the HotH interface. However, records that are in the archive

Microsoft Teams Integration – HotHBot Overview

The MS Teams HotHBot application is a quick and easy way to raise tickets and communicate within House-on-the-Hill via the

Canned Responses

Use the Canned Responses feature to auto-fill ticket solutions. Turn on this feature via the Settings Cog > Themes &

Roles

It is possible to assign Logins to a specific Role allowing you to specify the information presented and access given to

Integrating HotH with Entra ID – Email Setup

The integration with Entra ID allows you to send/read in HotH emails from a M365 account. To get up and

Integrating HotH with Azure Active Directory – User Setup

The integration with Azure AD allows you to load users from Azure AD into HotH. To get up and running,

Company Records

Configure terminology changes in the Your Company Settings menu and field changes via Fields & Extra Fields: Customers/Users and Orgs

Your Company Menu

HotH is used to support your customers. In a customer support environment, customers will be your client base. In an

Tags

Tags are a useful way of giving tickets an ever deeper level of charactarisation beyond the specified Types, Sub-Types etc.