Product Documentation

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Mobile Forms & Dashboards

HotH Mobile allows you to customise your forms and dashboards in an easy and manageable way, providing your users with

Archiving/Deleting Records

Archived records are not deleted; they can still be accessed through the HotH interface. However, records that are in the

HotH CloudSync App

The HotH ‘CloudSync’ system is a cut-down version of HotH. It doesn’t need installing due to it being a folder

Change Management

HotH is highly configurable and offers the flexibility for you to set up the Change Management process to suit your

Problem Management

Problem Management is used to minimise the adverse impact of Incidents and Problems and to prevent recurrence by ticket handling

Email Automation

The HotH Email Automation feature is a good way of routing your incoming emails to create and triage calls with

Attaching a URL to a Ticket

It’s possible to attach a URL to a Ticket in HotH: Open a Ticket and click on the Attachments link  Copy

In The Loop

This feature is a way of adding users to tickets to keep them ‘In The Loop’. The following describes how

Inbound Email Settings

Inbound emails that are updates to existing tickets are added as Notes. Other emails are selectively added, filtering out unwanted

Outbound Email Settings

Your outbound emails are styled to include fixed text and variable fields with a Company Signature to reflect your business.

Email Settings

You can use your House-on-the-Hill to set up rules for inbound and outbound emails. HotH has options on how to

How to make a Contractor

To make a new Contractor, first head to the Settings Cog >Logins and Teams the click the Add button to create a new

Advanced Ticket Features

Read about some of the more advanced features that are incorporated in tickets. Coverage and Expertise for Contractor Selection This

Microsoft Teams Integration

For many organisations MS Teams has been an essential tool for home working. Collaborations, consultancy, and catch-ups –it sees it


Where Product contains a generic master list of what you work with, Asset is a more detailed record of the


Product contains a master list of the products that you work with. You can link company property with a specific