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HotH Mobile allows you to customise your forms and dashboards in an easy and manageable way, providing your users with
Archived records are not deleted; they can still be accessed through the HotH interface. However, records that are in the
The HotH ‘CloudSync’ system is a cut-down version of HotH. It doesn’t need installing due to it being a folder
HotH is highly configurable and offers the flexibility for you to set up the Change Management process to suit your
Problem Management is used to minimise the adverse impact of Incidents and Problems and to prevent recurrence by ticket handling
The HotH Email Automation feature is a good way of routing your incoming emails to create and triage calls with
It’s possible to attach a URL to a Ticket in HotH: Open a Ticket and click on the Attachments link Copy
This feature is a way of adding users to tickets to keep them ‘In The Loop’. The following describes how
Inbound emails that are updates to existing tickets are added as Notes. Other emails are selectively added, filtering out unwanted
Your outbound emails are styled to include fixed text and variable fields with a Company Signature to reflect your business.
You can use your House-on-the-Hill to set up rules for inbound and outbound emails. HotH has options on how to
To make a new Contractor, first head to the Settings Cog >Logins and Teams the click the Add button to create a new
Read about some of the more advanced features that are incorporated in tickets. Coverage and Expertise for Contractor Selection This
For many organisations MS Teams has been an essential tool for home working. Collaborations, consultancy, and catch-ups –it sees it
Where Product contains a generic master list of what you work with, Asset is a more detailed record of the
Product contains a master list of the products that you work with. You can link company property with a specific