"Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow."

Michael Bebbington, Service Delivery Manager, UK Plumbing Supplies

What can I use House-on-the-Hill for?

Out-of-the-Box House-on-the-Hill Software is ready for these solutions in the Cloud or On-Site.
Pick the solution which best reflects your organisation.

All HotH solutions start as low as £30 per agent, per month

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IT Service
Management

Deliver a modern ITIL driven service desk with a deep set of tools, automated workflows and a self-service portal. Where your users can raise tickets, access common service requests and search the knowledge base for FAQs.

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FOI, Case & Complaints
Management

Fully paperless solution to aid your team with new requests logged by the public via the portal or by email, these cases can then be categorised into types and workflows, such as FOI, Data Protection, Subject Access Requests, Complaints, Compliments, Information Governance and RoPA.

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Customer Service
Management

Helps your sales team provide high quality customer support. Keep customers and staff happy by capturing key information through the branded portal, chat, email, feedback surveys, use data driven decisions from reports and KPIs to continually improve your service.

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Computer Aided Facilities
Management

Will allow you to manage your whole property portfolio, jobs and keep your engineers on the road. Your tool kit will include an engineer mobile app, reactive job logging, property maps, planned preventative maintenance, Job Sheets, Quotes, Invoices and more.

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Microsoft Teams Integration

Start a chat with your users, create tickets and get notifications in with our Microsoft Teams integration
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KPI & Reports

Analyse Service Level Agreement performance by helpdesk agent, customer, status, Priority, and other service desk metrics.
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Workflow Engine

Design the service desk process workflows to suit your organisation and get reminds on breaches.
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Mobile

House-on-the-Hill’s mobile service desk allows engineers to access the work queue, and log, update and escalate calls while working on customer sites.
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Asset & Software Licence Management

Asset and Software Licence Management with House-on-the-Hill enables you to analyse and report on your company’s hardware, and ensure complete software licence compliance.
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Service Requests

Service Request icons assist customers in the identification of required services, and enhance the overall user experience of the self-service portal.
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Change your service now!

Find out why people are choosing House-on-the-Hill over ServiceNow.

Quite often House-on-the-Hill comes face-to-face with other enterprise solutions such as ServiceNow.
But on multiple occasions where organisations have had to choose between a solution, House-on-the-Hill comes out on top!
Some deciding factors are that ServiceNow is far more expensive, the support feedback was too slow and that it can take an awful long time to make any changes to your system.

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Looking for support?

Help is at hand, get in touch and we will be available to help.

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Consultancy

Get the most out of your solution with bespoke consultancy.

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On-site installation Services

Get House-on-the-Hill installed on your own server or migrate your on-site system into the cloud and we will look after your data for you.

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Help & Documents

Want to improve your House-on-the-Hill knowledge?
Read our product documentation.

Docs

Made to measure service desk software

"Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow."