The Hoth solution is easy to use and extremely customisable. The options are close to limitless. We have been using the system now for around 4 years and I can honestly say it’s very powerful and has helped us keep track every step of the way. The support team at Hoth are also very friendly and super helpful, especially if you just want to ask a question, they are happy to help and come up with solutions and will help meet your needs.

We use Hoth for many of our systems. The system is a breath of fresh air for us. We are constantly singing your praises and recommending your services. Every member of your team is super helpful and accommodating, always providing the highest level of Customer Service, it does not go unnoticed. You absolutely deserve the recognition 😊

Excellent quick service.

Very fast service and resolved the problem quickly. Good all-round experience.

Brill, thanks for that. Great fast responses from you guys, and great support.

I want to thank each of you for the support you’ve shown me during the time we’ve worked together to install and configure the Hoth CSM (SupportDesk) software for the CCU. The patience you’ve shown, your helpfulness, and the assistance you have provided me personally has been greatly appreciated!

Thanks for the excellent work

Can I just say the service we get from you guys is always fantastic… keep up the good work!

Hoth is laser focused on Service Management, where many other platforms try to be all things to all men. It’s a great product, I think this largely reflects the great people at Hoth, everybody I have spoken to is business-like, pleasant and easy to work with.

The new system seems to be working really well for us and we’re enjoying it!

There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.

Hoth’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider

Dave was really quick to take a look at the issue and offer a solution. The whole team has gone above and beyond any time we’ve had a query – thank you!

The teams at Hoth are very helpful and work with us to achieve our objectives

Support, amazing, very helpful, thank you as always

Hoth have been the best provider of services we have experienced. Nothing is too difficult. All the staff know the systems intimately and nothing is ever a problem.
Awesome Service.

Rachel was very friendly and professional. She was able to resolve all of our issues in one go. 5/5

I always get good response from the support team when we raise issues/queries!

On the implementation of FCHO’s Hosted SupportDesk system:
It was an excellent process. A knowledgeable consultant was allocated to the project from start to finish, and she worked alongside us to understand our requirements, our processes and help build them into the system.

I am the Helpdesk manager to a property management software company; I have a high expectation of customer service. My experience with Hoth CSM (Support Desk) is always first class. They are helpful, knowledgeable, courteous and prompt.The online version gives us so much flexibility and as a global business allows access to be much quicker, this along with the integration to our Global mapping system is unique and works amazingly well.

Your support department are really good and helpful 🙂

The Hoth CSM (Support Desk) portal will change the way we do business, because we can capture relevant information at the point of incident logging.

An excellent support service and a product that does exactly what is says on the box.

Putting processes all together makes it so much simpler and easier to manage and see what’s going on as an overall picture.