The Perfect Service Desk Software
to Modernise your Organisation

Take the weight off mundane IT Operations by automating Tickets and Tasks via a 100% branded Cloud Service Desk. Perfect for IT, Facilities, Freedom of Information and Customer Service.

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" Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow. "

Michael Bebbington, Service Delivery Manager, UK Plumbing Supplies

screenshot of house-on-the-hill dashboard

Feature Spotlight

Handpicked features we think you'd love.

Enhance the User Experience by creating unique Customer Self-Service Portal.
Display the company branding of each Customer that you support, using House-on-the-Hill’s Customer Portal Branding function.

Proactively monitor your Service Level Agreements (SLAs) with Workflow Engine. Warn your agents and stake-holders of approaching SLA failures and automatically escalate calls through stages your workflow.

Design the service desk process workflows to suit your organisation.

Full inbound and outbound email integration keeps your users and service desk team in the loop with their tickets, Design white-labelled email templates and hook up the workflow automation engine to deliver modern service delivery.

The Form Designer allows service desk administrators to create Dashboard Forms required. Our Form Designer is a flexible tool that allows individual users to have their own view upon logging in to the Service Desk, and can be a good way of creating personalised dashboards for you Customers, including adding company logos, colours and text.

House-on-the-Hill’s Report Designer allows you to run instant HTML, CSV or PDF reports at the touch of a button. Your system comes shipped with over 100 service desk report templates straight out of the box – which you can run to instantly display your current company statistics.

Allow engineers to access the work queue, and log, update and escalate calls while working on customer sites. This means that your helpdesk can be mobilised, and you can provide your Customers with the highest level of service by ensuring that SLA targets are met, even when out of the office.

We're on the G-Cloud

If you are a public sector organisation, you can find House-on-the-Hill IT Service Management, Facilities Management and FOI / Case management available on the G-Cloud digital marketplace.

Visit our G-Cloud Marketplace

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest