House-on-the-Hill
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Get a trusted Cloud Service Desk & Portal which you can use for for Freedom of Information Requests, IT Support, Customer Service or Facilities Management.
1000's of organisations choose House-on-the-Hill
Michael Bebbington, Service Delivery Manager, UK Plumbing Supplies
Wether you support customers, staff or the public, each comes fully branded & preloaded with all the modern service essentials.
Who knew you could manage the full FOI, DPA, SAR, ROPA & the IG lifecycle paperlessly within one solution. Well you can see why many UK councils, public bodies and organisations chose HotH.
Learn about how HotH process Cases
Our flagship. A versatile ITIL ready service desk solution, pre-loaded with all the tools you need deliver great IT support at a snip.
More HotH ITSM
Harness the power of self-service & full email integration. Your customers will revel in your super support!
Learn more about HotH CSM
The new digital era of managing your infrastructure portfolio. Reactive & scheduled jobs, engineer calendars & a mobile app all under one roof.
Facilities management with HotH
Love from HotH, these features come free of charge.
And End User experience they will love. Empower your users with their own self-service portal where they can manage their tickets, access knowledge and access common requests.
Find out moreProactively monitor your Service Level Agreements (SLAs) with Workflow Engine. Warn your agents and stake-holders of approaching SLA failures and automatically escalate tickets through stages of your workflow.
Find out moreFull inbound and outbound email integration keeps your users and service desk team in the loop with their tickets, Design white-labelled email templates and hook up the workflow automation engine to deliver modern service delivery.
Find out moreOur Form Designer is a flexible tool that allows individual users to have their own view upon logging in to the Service Desk, and can be a good way of creating personalised dashboards for you Customers, including adding company logos, colours and text.
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