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" Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow. "
Michael Bebbington, Service Delivery Manager, UK Plumbing Supplies
A versatile service desk solution to help you deliver great IT support
Our flagship solution. House-on-the-Hill IT Service Management is deployed across many varying sectors and business sizes. The software comes pre-built for all things ITSM: ITIL Frameworks, Drag & Drop Workflow Designer, Self-Service Portal, Service Requests, Service Level Management, unlimited fields, Reporting, KPIs, Knowledgebase and we're only scratching the surface.
Support your Customers with House-on-the-Hill CSM service desk solution
House all your customers and product catalogue under one roof and start supporting! All types of organisations can take advantage of House-on-the-Hill Customer Service Management to provide smarter customer support. We achieve this through public self-service portals enriched with knowledge base articles, customer feedback, FAQs and common requests. Plus when data becomes somewhat unwieldy: use House-on-the-Hill reporting to visualise and make sense of trends all from a personalised dashboard.
Software to help keep your properties well maintained and safe
Keep your Facilities Management ticking over like a well-oiled machine. Enterprising facility management companies are turning their hand to modern service implementation to stay in control of the myriad of work requests, upkeep of properties and sustain growth. Reactive jobs can be created via the self-service portal, app, email and by your agents. This information is processed against the relevant properties, engineers are alerted, POs raised, job sheets created and then once the job is complete, an invoice is raised. All this out-of-the-box plus whole raft of other features
Automate the processing of FOI, DPA, EIR, SAR, Information Governance & Complaints with House-on-the-Hill
Channel the deluge of case requests and stream them into House-on-the-Hill Case Management. Wether it's via email, the public portal, website, letter or phone we take those requests and create unique cases. The cases are then routed from within HotH to departments to obtain key information, resolve the request and deliver a detailed response to the requestor. All this is Paperless! House-on-the-Hill Case Management comes stocked with the Discolure Log for publishing and indexing accessibile knowledge, useful reports, Information Governance to manage data security / breaches, pre-built letter templates and lots more.
Handpicked features we think you'd love.
Enhance the User Experience by creating unique Customer Self-Service Portal.
Display the company branding of each Customer that you support, using House-on-the-Hill’s Customer Portal Branding function.
Proactively monitor your Service Level Agreements (SLAs) with Workflow Engine. Warn your agents and stake-holders of approaching SLA failures and automatically escalate calls through stages your workflow.
Design the service desk process workflows to suit your organisation.
Full inbound and outbound email integration keeps your users and service desk team in the loop with their tickets, Design white-labelled email templates and hook up the workflow automation engine to deliver modern service delivery.
The Form Designer allows service desk administrators to create Dashboard Forms required. Our Form Designer is a flexible tool that allows individual users to have their own view upon logging in to the Service Desk, and can be a good way of creating personalised dashboards for you Customers, including adding company logos, colours and text.
House-on-the-Hill’s Report Designer allows you to run instant HTML, CSV or PDF reports at the touch of a button. Your system comes shipped with over 100 service desk report templates straight out of the box – which you can run to instantly display your current company statistics.
Allow engineers to access the work queue, and log, update and escalate calls while working on customer sites. This means that your helpdesk can be mobilised, and you can provide your Customers with the highest level of service by ensuring that SLA targets are met, even when out of the office.
If you are a public sector organisation, you can find House-on-the-Hill IT Service Management, Facilities Management and FOI / Case management available on the G-Cloud digital marketplace.
Visit our G-Cloud Marketplace