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Made to measure service desk software

House-on-the-Hill Software is built to support you and the people that matter. We provide four interchangeable solutions: IT Service Management, FOI & Case Management, Facilities Management and Customer Service. Our software is flexible, affordable and created with you at the heart.

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"Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow."

Michael Bebbington, Service Delivery Manager, UK Plumbing Supplies
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Multiple solutions all under one roof

Out-of-the-Box House-on-the-Hill Software is ready for these solutions in the Cloud or On-Site.
Pick the solution which best reflects your organisation.

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IT Service
Management

Deliver a modern ITIL driven service desk with a deep set of tools, automated workflows and a self-service portal. Where your users can raise tickets, access common service requests and search the knowledge base for FAQs.

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FOI, Case & Complaints
Management

Fully paperless solution to aid your team with new requests logged by the public via the portal or by email, these cases can then be categorised into types and workflows, such as FOI, Data Protection, Subject Access Requests, Complaints, Compliments, Information Governance and RoPA.

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Customer Service
Management

Helps your sales team provide high quality customer support. Keep customers and staff happy by capturing key information through the branded portal, chat, email, feedback surveys, use data driven decisions from reports and KPIs to continually improve your service.

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CAFM Icon

Computer Aided Facilities
Management

Will allow you to manage your whole property portfolio, jobs and keep your engineers on the road. Your tool kit will include an engineer mobile app, reactive job logging, property maps, planned preventative maintenance, Job Sheets, Quotes, Invoices and more.

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    Consultancy

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    On-site installation Services

    Get House-on-the-Hill installed on your own server or migrate your on-site system into the cloud and we will look after your data for you.

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    Help & Documents

    Want to improve your House-on-the-Hill knowledge?
    Read our product documentation.

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