House-on-the-Hill IT Service Management

A versatile service desk solution to help you deliver great IT support

Hosted with Microsoft Azure

30 day free trial no credit cards

Single tenancy & secure personal SSL certificate

Free Trial

Trusted by many!

It’s a difficult time for our Service Desk at the moment as we change from an office based IT business model to a "Work From Home" setup. We appreciate House-on-the-Hill's flexibility for configuration and sorting requirements out.

Epping Forrest District Council

IT Service Management Software

Allows you to manage integral service desk processes such as Incident Management, Problem Management, Request Fulfilment and Change Management.

Free Trial Pricing

ITSM made simple

Features to ease your workload

Self-Service Portal

Enable and encourage your customers to log and track their issues and requests directly, easing the workload of the service desk. Simple navigation provided with a personally styled dashboard to promote your services.

Drag and Drop Call Form Builder

Call Forms provide an extension of House-on-the-Hill functionality by allowing you to build unique Forms for all types of call, be they Incidents, Problems, Equipment Requests, New Starters, Inventory items, Activities or Contracts. Using Drag and Drop features you can quickly build the Forms you require.


For speedy call resolution, solutions can be searched for and copied directly from House-on-the-Hill’s KnowledgeBase.

Kanban Workboard

Offers service managers real-time list views of Service Desk tickets at specific statuses.

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House-on-the-Hill ITSM On-Demand £25 Per agent per month

(Based on annual billing)

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