House-on-the-Hill IT Service Management

A versatile service desk solution to help you deliver great IT support

Hosted with Microsoft Azure

30 day free trial no credit cards

Single tenancy & secure personal SSL certificate

Free Trial

Trusted by many!

It’s a difficult time for our Service Desk at the moment as we change from an office based IT business model to a "Work From Home" setup. We appreciate House-on-the-Hill's flexibility for configuration and sorting requirements out.

Epping Forrest District Council

IT Service Management Software

Allows you to manage integral service desk processes such as Incident Management, Problem Management, Request Fulfilment and Change Management.

Free Trial Pricing

ITSM made simple

Features to ease your workload

Self-Service Portal

Enable and encourage your customers to log and track their issues and requests directly, easing the workload of the service desk. Simple navigation provided with a personally styled dashboard to promote your services.

Drag and Drop Call Form Builder

Call Forms provide an extension of House-on-the-Hill functionality by allowing you to build unique Forms for all types of call, be they Incidents, Problems, Equipment Requests, New Starters, Inventory items, Activities or Contracts. Using Drag and Drop features you can quickly build the Forms you require.

KnowledgeBase

For speedy call resolution, solutions can be searched for and copied directly from House-on-the-Hill’s KnowledgeBase.

Kanban Workboard

Offers service managers real-time list views of Service Desk tickets at specific statuses.

Find out more

House-on-the-Hill ITSM On-Demand £25 Per agent per month

(Based on annual billing)

Contact Us

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“Great product, great service, very customisable”

Read the Covers Case Study

Tom Arundale
Covers