IT Service Management
A versatile service desk solution to help you deliver great IT support.
1000's of organisations have benefited from House-on-the-Hill's
30 years experience in creating bespoke service desk solutions.
Jamie Dobbs TMT
Use these features to ease your workload.
Enable and encourage your customers to log and track their issues and requests directly, easing the workload of the service desk. Simple navigation provided with a personally styled dashboard to promote your services.Find out more
Build unique Forms for all types of call, be they Incidents, Problems, Equipment Requests, New Starters, Inventory items, Activities or Contracts. Using Drag and Drop features you can quickly build the Forms you require.Find out more
For speedy call resolution, solutions can be searched for and copied directly from House-on-the-Hill’s KnowledgeBase.Find out more
Offers service managers real-time list views of Service Desk tickets at specific statuses.Find out more
All the tools needed for a quality customer support service.
Provide customers, managers, the service desk team, technicians and other groups with a dashboard that reflects their role and permissions upon log in. Provide latest news, state of services as well as buttons for quickly logging issues and requests. Reduce the volume of tickets logged and promote self-diagnosis by including FAQs.
Set default priorities to automatically populate the required first response and target completion times. Ensure alignment with operational business Service Level Agreements with the KPI Monitor and determine trends in the performance of the support service. business
Frequently Asked Questions can be displayed to end users via the self-service portal, promoting self-diagnosis. Customer Satisfaction Surveys and feedback forms can be sent to users as links in ticket resolution emails.
Create ticket input forms to match your terminology and correspond to your business rules. Use the forms with unlimited extra fields to offer customers a means of logging requests that includes all information required for processing by the service-desk.
Provide end users and subscribers with updates on the statuses of distributed IT Services.
Lighten the load with automated email read to create new tickets and add customer updates. Respond with messages styled to reflect your business.