By default, all fields have standard names. You can remove, add or even change field names to reflect your company’s terminology. Use the Data Dictionary to configure many of the fields in SupportDesk. You can tailor how a field appears on forms, HTML output or reports.
SupportDesk has many standard fields against which data is stored for each type of record (Ticket, Task, Customer and so on). Each is listed in the Data Dictionary with a name and full definition of the field.
In addition, you can define Extra Fields to record further information. You can determine the characteristics of each field and how and where it is to be used.
Click the links below to learn more information about the Data Dictionary and Extra Fields: