Final WebServer Configuration

The last step is to provide the WebServer with a username and password to connect to the database with.

    • In Notepad on the WebServer machine, open “C:\supportdesk\suppdesk\suppdesk.ini”
    • Next to DSN= enter the name of the ODBC DSN you created for connection to the SupportDesk database. The default setting is DSN=houseonthehill.
    • Find the lines beginning Username= and Password=.
    • Insert the database username and password on these lines.

suppdesk.ini file

  • Save and close the suppdesk.ini file.
  • Recycle the SupportDesk Application Pool in IIS.

When you first login to the WebServer, the password in the INI file will be encrypted.