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IT Service Management (ITSM / ITIL)

Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.

Computer Aided Facilities Management (CAFM)

Manage your whole property portfolio, jobs and keep your engineers on the road.

Customer Service Desk Management (CSM)

Help your team to provide quality customer support and use data driven decisions from reports and more.

FOI & SAR Case Management Software

Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.

Enterprise Service Management (ESM)

Making our house your organisation's digital home
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Roadmap

To be a household name in helping organisations exceed customer expectations through
​⚡super-charged service delivery ⚡

About House-on-the-Hill

A small business running powerful service desk solutions

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Setup Task List - houseonthehill.com Product Documentation

Setup Task List

The following is a list of tasks, which need to be performed in sequence when configuring your HotH system.

On the Server

  • Create HotH Database on Server with associated User, by which HotH software can connect. Contact your Database Administrator (DBA) for details.

See Database Setup page.

  • Install HotH onto application Server.

See Server Installation page.

  • Configure and test connection to Server Database.

See Database Connection (Within Client Installation) page.

  • Log into HotH and check program operation is OK.

See Logging in to Hoth page.

On each Client Machine

  • Install Database Connection software (Custom Install)

See Client Installation page.

  • Configure and test connection to Server Database

See Database Connection (Within Client Installation) page.

  • Log into HotH and check program operation is OK.

See Logging in to HotH page.

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

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