UK based software company established in 1993, House-on-the-Hill Software imparts extensive and comprehensive experience in the development, consultancy and training of the company’s Enterprise Service Management and Service Desk software tool: SupportDesk. Used within businesses of all sizes and sectors spanning over 40 countries, SupportDesk enables the provision of efficient, top-quality support, and excellent customer service.
Customisable, cost-effective and easy to use, SupportDesk can be hosted in the Cloud or implemented on-premise, enabling service desk agents to quickly resolve issues and competently manage services across multiple business areas. Available in a variety of preconfigured solutions including IT Service Management, Customer Service & Support, Freedom of Information Management and more, SupportDesk is built using a modular-based architecture and has the flexibility to meet all configuration requirements. The solutions can be combined into a multifunctional, enterprise level service desk or configured to create a specialist environment designed specifically to suit your needs.
We’re specialists in providing highly configurable service desk software systems for any size of organisation, on time, in budget and uniquely tailored to your needs.
With over 20 years in the business of delivering service management projects for large corporate entities in both the public and private sector, we have a proven track record in improving technicians’ performance by reducing time spent on administration, giving improved visualisation of targets and streamlining workflows for intuitive use. Our customers are important to us and we pride ourselves on the individual care and attention that we provide. We have long-standing relationships with our customers who appreciate our prompt and friendly support. SupportDesk has the flexibility to accommodate a variety of service management working practices and we have experienced consultants to assist or drive forward any project.
Our mission is to enhance the support processes, SLA performance and customer satisfaction of businesses worldwide, through the delivery of the powerful service management solution: SupportDesk. Developed and supported by our UK-based team, we are experts in the efficient delivery of Cloud and On-Premise service management projects. We understand the ever-changing demands of service desk environments, and as such, have created a dynamic solution that evolves as your business does!
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