Service Level Management is key to the analysis and reporting of tickets. It is used to categorise tickets in terms of their Type, Priority & Service Level Agreement, Status and Analysis of the ticket.
Tip: Use Fields & Extra Fields to rename Service Level Management fields to match your terminology.
Click the links below to learn more information:
Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com
HOTH is committed to helping charities and non-profits achieve more with less by providing a powerful platform for IT and compliance management.
Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.
(C) Copyright 2025. All Rights Reserved. House on the Hill. Designed and Developed by Kode88
