If the auth token has expired or the mailbox password has been changed, the email OAuth script will need to be reauthorised.
Your system may be configured to use multiple OAuth scripts if different mailboxes are used across folders. Navigate to Settings Cog > Folders, open the relevant folder, and scroll to the Email section. The OAuth script name will be displayed in the Password field.
Reauthorising the Script
Navigate to Settings Cog > More Tools > OAuth Scripts and open the required script.
The script must be authorised using the Microsoft account associated with your Hoth system.
Click Auth within the script and sign in using the Microsoft account that was used during the original configuration and is linked to Hoth.
If your browser is already signed in to Microsoft with a different account, Microsoft may automatically authenticate using that account. To prevent this, add select_account to the Auth Sign-In Prompt field within the OAuth script. This will force Microsoft to display an account selection screen, allowing you to choose the correct account rather than automatically signing in with the one already active in your browser.
If you are still being automatically signed in with the wrong account, open a private/incognito browser window, sign in to Hoth as a Supervisor, click Auth within the script, and then sign in using the Microsoft account linked to your system. Once authentication is complete, you will be redirected back to Hoth.
Click OK on the script to save the updated authorisation.
Note: Hoth Support cannot complete this process on your behalf, as it requires access to confidential Microsoft account credentials.
Please get in touch if you have any questions or need any assistance with the steps above.
Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com
