Password Management

HotH’s password reset functionality enables Customers to reset their own passwords externally, and for Supervisors to reset passwords internally from within system Login records. 

Password Reset options for End Users

HotH’s login screen includes a Login and Password field, both of which must be completed for users to log in to their personal profiles. Underneath the Login and Password fields there is a ‘Forgot Your Password’ link enabling self-resolution in the case of a forgotten password.

Once clicked, Users can enter their email address to identify them by, then click Submit:

Once submitted, a reset message appears on the Login screen:

And a message is sent to the email address* associated with the Login details provided, which includes a randomly generated temporary password. Upon first login after password reset, the user is prompted to enter a new password.

Note: The User must have an email address entered on the Options & Lock-Ins tab of their Login record for the email to be generated and sent.

Password Reset options for Supervisors

Supervisors are able to access login records via the Settings Cog > Logins & Teams. HotH includes a Reset & Email Password button on the Details tab of individual Login records:

Reset & Email Password Button

When clicked, the password reset email will be automatically generated.

Options & Lock-Ins Tab

Password Reset E-mail Template

The password reset email template can be amended by Supervisors. This can be done via the Settings Cog > E-mail Settings:

Select Manual/Specific Ticket and open the Password Reset email template:

Below is the email template designer:

Webserver Temporary Password Settings

When a password has been reset, Users are sent a temporary password using the prompt <System:PasswordReset> in the email template, and are then prompted to change this upon logging in.

The temporary password settings can be controlled by Supervisors within the Settings Cog > Settings.

Then in the Advanced Settings section the Default System Password can be entered in this field. This field is for the temporary password prefix (e.g. TempPassword).

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