Solutions provide organisations with a scalable Service Desk for streamlining support processes and managing the call lifecycle. Customisable and easy to use, enabling service desk agents to quickly resolve issues and efficiently manage services across multiple business areas. SupportDesk solutions can be hosted or implemented on-site.
Provide the highest level of IT support and pro-actively manage your services with this versatile Cloud or On-Site service desk solution. Allows you to manage integral service desk processes such as Incident Management, Problem Management, Request Fulfilment and Change Management
Offer service and support to your Customers with SupportDesk CSM service desk solution. SupportDesk Customer Service Management Software enables customers to log, update and interrogate their own helpdesk calls via the web self-service portal.
Keep your organisation well-maintained and productive using SupportDesk for streamlining facilities management. Facilities Management Software for Computer Aided Facilities Management (CAFM), enables you to keep on top of all aspects of Property Management, from processing FM calls to scheduling Planned Preventative Maintenance, booking resources and managing Stock and Inventory.
Automate the processing of FOI, DPA, EIR, SAR, PQ & Complaints with SupportDesk. With MOJ recommended templates built-in as standard, SupportDesk Case Request Management Software helps public sector organisations such as local government, NHS, public services and councils, to ensure that Freedom of Information requests are progressed in compliance with government legislation.
Provide first class service and increase productivity with SupportDesk for MSP, designed for your environment. Enables you to efficiently manage multi-organisational environments, and route tickets to specific parties in an automated workflow.