|Processor||2GHz, dual core||2.4GHz quad core or greater (or equivalent technology)|
|Windows Server OS
||2012 or later||2019|
RAM and Processor: Increased RAM and high-end processors may be required depending on simultaneous access load and number of SupportDesk users.
Disk Space: Total disk space requirement will be dependent upon expected ticket volume.
|SupportDesk Desktop Windows client software operates on:|
|Windows OS||Windows 8 or later
Windows Terminal Server (WTS) and Citrix
|SupportDesk can be used in conjunction with the following RDBMS databases on Windows or Linux platform:|
|MS SQL Server||2012 or later (including Express edition)||2017|
|MySQL Server||5.6 or later (including Community edition)||8|
Note: You should have the appropriate RDBMS in place with sufficient client access licences (CALs) and ODBC driver support.
|Windows Server OS||2012 or later||2019|
|Internet Information Services (IIS)||8 or later||10|
Note: The WebServer is compatible with all major HTML5 browsers.
- The load of other applications installed on the same server should be taken into consideration when
determining server hardware requirements.
- SupportDesk can be run in a Virtual Machine (VM) environment if required.
- Contact House-on-the-Hill if you have any queries about your setup.