Sending & Receiving Emails

The Email option of SupportDesk has two key areas:

  1. The automatic sending of emails at different points and actions along the life-cycle of a Ticket.
  2. The creation of Tickets from emails read from one or more mailboxes.

The Email setup steps also differ between On-Site and Hosted systems, click on the links below to learn more about Email setup on the relevant system:

On-Site Systems Email Integration

Hosted Systems Email Integration

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