Client Installation – Shortcut to the Application

Most users and customers will access SupportDesk using a web browser. However, there may still be a requirement for the occasional user to access the Windows UI of SupportDesk. For every user of the Windows ui of SupportDesk you need to add a shortcut to SupportDesk on the user’s desktop.

    • Right click on the Desktop and select New > Shortcut
    • Type the location of the SupportDesk installation on the network

i.e. \\servername\suppdesk\supdskcs.exe

  • Click Next, give the shortcut a name, and then click Finish.
  • Next, right click on the newly-created shortcut, and choose Properties.
  • Ensure that the “Start In” directory is correct – it needs to be the installation directory as shown below.

supportdesk properties