House-on-the-Hill Logo

IT Service Management (ITSM / ITIL)

Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.

Computer Aided Facilities Management (CAFM)

Manage your whole property portfolio, jobs and keep your engineers on the road.

Customer Service Desk Management (CSM)

Help your team to provide quality customer support and use data driven decisions from reports and more.

FOI & SAR Case Management Software

Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.

Enterprise Service Management (ESM)

Making our house your organisation's digital home
Pricing

Roadmap

To be a household name in helping organisations exceed customer expectations through
​⚡super-charged service delivery ⚡

About House-on-the-Hill

A small business running powerful service desk solutions

Customer Testimonials

Dont just take our word for it, see what our customers say

Blog

Keep up to date with all that we do at HotH

Customer Case Studies

Read how we helped businesses make our House, their Home

Contact House-on-the-Hill

Need help? Want a demo? Questions on our pricing? Get in touch, were ready to help

Careers

Interested in joining the HotH team?

Social Values

We are proud to support charities, fund-raising events and work experience programs
House-on-the-Hill Documentation

Product Documentation

Latest Guides

Protected: Import Format – Private for HotH Only

There is no excerpt because this is a protected post.

Login FAQs

“Your Session Timed Out” You can see this message if you have bookmarked a URL with a session ID in

Re-Authorising OAuth Scripts

If the auth token has expired or password has been updated on the mailbox,  the email OAuth script will require

DiscoveryControl

Click the links below to learn more information: DiscoveryControl – Mail Template Guide Still haven’t found what you’re looking for? Contact

DiscoveryControl – Mail Template Guide

This guide aims to give a quick overview of how to maintain and add new mail templates. Functionality Log in

Integrating HotH with Azure Active Directory – Email Setup for a Shared Mailbox

The integration with Azure AD allows you to load users from Azure AD into HotH and to also send/reading emails

2023 Release Notes

Archiving/Deleting Logins

Archived logins aren’t deleted; they can still be accessed via the HotH interface. However, records that are in the archive

Microsoft Teams Integration – HotHBot Overview

The MS Teams HotHBot application is a quick and easy way to raise tickets and communicate within House-on-the-Hill via the

Canned Responses

Use the Canned Responses feature to auto-fill ticket solutions. Turn on this feature via the Settings Cog > Themes &

Roles

It is possible to assign Logins to a specific Role allowing you to specify the information presented and access given to

Integrating HotH with Azure Active Directory – Email Setup

The integration with Azure AD allows you to send/read in HotH emails from a M365 account. To get up and

Integrating HotH with Azure Active Directory – User Setup

The integration with Azure AD allows you to load users from Azure AD into HotH. To get up and running,

Company Records

Configure terminology changes in the Your Company Settings menu and field changes via Fields & Extra Fields: Customers/Users and Orgs

Your Company Menu

HotH is used to support your customers. In a customer support environment, customers will be your client base. In an

Tags

Tags are a useful way of giving tickets an ever deeper level of charactarisation beyond the specified Types, Sub-Types etc.