Typical FOI Scenarios

Simple FOI that can be Responded to Without Issue

  • FOI Logged manually. Status/stage set to FOI Received.
  • Select and send mail – “NEW CASE -FOI- Acknowledgement”
  • Status/stage changed to “FOI in progress” and set any optional fields.
  • Complete response and either fill in data on the Response Tab, or add an attachment containing information.
  • Status/stage changed to “FOI Complete”, Outcome set to “Granted in full”.
  • Select, edit and send mail – “RESPONSE – Granted in Full”

FOI when more Information/Clarification Required

  • FOI Logged manually. Status/stage set to FOI Received
  • Select and send mail – “NEW CASE -FOI- Acknowledgement”
  • Status/stage changed to “FOI in progress” and set any optional fields.
  • (Decided that further information is required. Add a note on the Case)
  • Status/stage changed to “FOI Clarification Required”. – Select, edit and send mail – “MANAGEMENT – Further information required.”
  • Target dates are cleared.

Two possible outcomes:

    1. Information received.
      • Status/stage changed to “FOI Clarification Received
      • Select, edit and send mail – “MANAGEMENT – Information Received”.
      • Status/stage changed to “FOI In Progress”. Reset Dates to be 20 days hence. Start again.
      • FOI continues as normal.

Or

  1. Information not received.
    • Automatically after 3 months..
    • Status/stage automatically changed to “FOI Complete. No Clarification
    • Status Manually set Outcome to “FOI-Refused. No Clarification”.

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

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