HotH System Requirements

Application Server
Minimum Recommended
Processor 2GHz, dual core 2.4GHz quad core or greater (or equivalent technology)
Disk Space 50GB 500GB
Windows Server OS
2012 or later 2019 or later

RAM and Processor: Increased RAM and high-end processors may be required depending on simultaneous access load and number of HotH users.

Disk Space: Total disk space requirement will be dependent upon expected ticket volume.

Windows Workstations
HotH Desktop Windows client software operates on:
Minimum Recommended
Windows OS Windows 8 or later

Windows Terminal Server (WTS) and Citrix

Windows 10 or later


HotH can be used in conjunction with the following RDBMS databases on Windows or Linux platform:
Minimum Recommended
MS SQL Server 2012 or later (including Express edition) 2019
MySQL Server 5.7 or later (including Community edition) 8

Note: You should have the appropriate RDBMS in place with sufficient client access licences (CALs) and ODBC driver support.

Minimum Recommended
Windows Server OS 2012 or later 2019
Internet Information Services (IIS) 8 or later 10

Note: The WebServer is compatible with all major HTML5 browsers.

General Notes:

  1. The load of other applications installed on the same server should be taken into consideration whendetermining server hardware requirements.
  2. HotH can be run in a Virtual Machine (VM) environment if required.
  3. Contact House-on-the-Hill if you have any queries about your setup.

Still haven’t found what you’re looking for? Contact

Previous – Technical Setup GuideNext – Setup Task List