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IT Service Management (ITSM / ITIL)

Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.

Computer Aided Facilities Management (CAFM)

Manage your whole property portfolio, jobs and keep your engineers on the road.

Customer Service Desk Management (CSM)

Help your team to provide quality customer support and use data driven decisions from reports and more.

FOI & SAR Case Management Software

Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.

Enterprise Service Management (ESM)

Making our house your organisation's digital home
Pricing

Roadmap

To be a household name in helping organisations exceed customer expectations through
​⚡super-charged service delivery ⚡

About House-on-the-Hill

A small business running powerful service desk solutions

Customer Testimonials

Dont just take our word for it, see what our customers say

Blog

Keep up to date with all that we do at HotH

Customer Case Studies

Read how we helped businesses make our House, their Home

Contact House-on-the-Hill

Need help? Want a demo? Questions on our pricing? Get in touch, were ready to help

Careers

Interested in joining the HotH team?

Social Values

We are proud to support charities, fund-raising events and work experience programs
Support Services and Data Privacy - houseonthehill.com Product Documentation

Support Services and Data Privacy

Certifications

  • House-on-the-Hill Software Ltd has achieved ISO27001:2013 UKAS certification.
  • House-on-the-Hill Software Ltd has also attained certification for Cyber Essentials.

Data Privacy

For hosted and on-site systems, we are committed to keeping your data secure. We will not, at any time, divulge your data to any other parties. If we send any data or documentation to you that is considered to contain information of a sensitive nature we will send this in password protected zip file followed by the password.

Your Personal Data

  • To communicate with you to provide support services we record your name, email address and possibly a telephone number. Please tell us if there are others that should be added.
  • We will not send this information to any other party without your consent.
  • Please tell us if you would like to receive news bulletins about our products and services or click here to register yourself.
  • We will keep this information until you no longer require our services, or you ask us to remove it.

Support Services for On-Site Systems

Database Request

We may at times request a backup of the HotH database to assist with support or configuration. We will send this as a request through our customer support system and ask that the backup is password protected in a zip file and then attached to the support ticket. We will only retain your database for the period that support is required. If the zip file is too large to attach then please contact us to discuss alternatives.

Data Request

In a similar practice to the database request we may at times request trace files, exports or other data. Similar security and procedures are in place for these requests.

Remote Support Request

House-on-the-Hill uses Bomgar as a remote support tool. Requests for a remote support session will be sent through our customer support system and will outline security considerations.

Support Services for Hosted Systems

Accessing your System

We will always ask your permission before logging into your system to provide support services.

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

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