To make a new Contractor, first head to the Settings Cog >Logins and Teams the click the Add button to create a new Login.
Enter the Contractor’s name in the Name and Tag fields.
Then in the Permissions & Access section, select Engineer/3rd Party Contractor from the Privilege drop-down.
On the Options & Lock-Ins tab enter the email address for the Contractor.
Now the Contractor will appear in the list of Engineers/Assignees on a Ticket.
Note: Engineers cannot log in to the HotH but can be assigned Jobs.