How to make a Contractor

To make a new Contractor, first head to the Settings Cog settings cog>Logins and Teams the click the Add add button button to create a new Login.

Enter the Contractor’s name in the Name and Tag fields.

Then in the Permissions & Access section, select Engineer/3rd Party Contractor from the Privilege drop-down.

On the Options & Lock-Ins tab enter the email address for the Contractor.

Click Save.

Now the Contractor will appear in the list of Engineers/Assignees on a Ticket.

Note: Engineers cannot log in to the HotH but can be assigned Jobs.