Ancillary Services and Related Charges

Documentation

Services for Onsite Systems	Charge based on…
Remote Connect to: Transfer existing HotH to a new server Full installation of HotH on a new server (including previously installed services) Transfer/re-connection of the database	Half a day’s work
Remote Connect to: Install a Test System Installation of HotH to a test environment (windows and browser interfaces plus email send) Transfer and connect copy of the live database	2 hours work
Remote Connect to: Update Test System Update the Test HotH installation to latest HotH Restore a copy of the live database to test database	1 hours work
Remote Connect to: Update live HotH for software incremental release (i.e. application patch update)	1 hours work
Remote Connect to: Provide consultancy for requests beyond the scope of support to cover pre-agreed topics	To quote
Relicensing HotH following novation of contract	2 hours work
CSV file import	Minimum half day
Rebranding/styling of HotH WebServer	To quote
Bespoke Developments to agreed specification	Minimum half day

Services for Hosted Systems	Charge
Creation of Test/Development Site Clone of current live site copied to another box Usage for 12 months	£600
Update of Test/Development Site Restore of a Database to the test site	2 hours work
Update of Test/Development Site Application update	1 hours work

Remote Consultancy Rates
Currency	Daily	Half Daily	Hourly
£	1050	525	150

Notes:

For US$ or Euro currency conversions we use XE.com
These rates apply for supported systems, 50% surcharge if not on support.

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

Maximize Your Organisation’s Impact

HOTH is committed to helping charities and non-profits achieve more with less by providing a powerful platform for IT and compliance management.

Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.