Analysis

The Analysis field on the ticket screen is used for recording extra closure information, such as if there is a Fix, No Fault Found, or Workaround available.

analysis drop-down menu

It is recommended that you set your Analysis field as Mandatory upon resolution or closure, by selecting the appropriate Mandatory Upon Resolution/Closure tick box within the Fields & Extra Fields.

The Analysis field is configured within the Settings Cog > Service Level Management, by selecting Analysis from the Category drop-down.

analysis summary


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