Now that configuring your Categories has been covered, you can repeat the processes for each folder that you set up within your system. Be sure to specify the Process Type so that each set of categories you configure functions independently within the various folders.
There are a number of settings within Category management that have not been discussed, so here are some brief descriptions of their functionalities.
Sort Order
Workflow
Category Defaults
Automatic E-Mail Templates
Escalation
If you require further assistance with your Category configuration and Service Level Management, please get in touch at support@houseonthehill.com
Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com
