House-on-the-Hill Logo
Additional Settings - Product Documentation

Additional Settings

Now that configuring your Categories has been covered, you can repeat the processes for each folder that you set up within your system. Be sure to specify the Process Type so that each set of categories you configure functions independently within the various folders.

There are a number of settings within Category management that have not been discussed, so here are some brief descriptions of their functionalities.

Sort Order


Category Defaults

Automatic E-Mail Templates


If you require further assistance with your Category configuration and Service Level Management, please get in touch at

Still haven’t found what you’re looking for? Contact

Previous – SLM AnalysisNext – Folders