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IT Service Management (ITSM / ITIL)

Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.

Computer Aided Facilities Management (CAFM)

Manage your whole property portfolio, jobs and keep your engineers on the road.

Customer Service Desk Management (CSM)

Help your team to provide quality customer support and use data driven decisions from reports and more.

FOI & SAR Case Management Software

Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.

Enterprise Service Management (ESM)

Making our house your organisation's digital home
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Roadmap

To be a household name in helping organisations exceed customer expectations through
​⚡super-charged service delivery ⚡

About House-on-the-Hill

A small business running powerful service desk solutions

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Ancillary Services and Related Charges - houseonthehill.com Product Documentation

Ancillary Services and Related Charges

Services for Onsite Systems Charge based on…
Remote Connect to: Transfer existing HotH to a new server

  • Full installation of HotH on a new server (including previously installed services)
  • Transfer/re-connection of the database
 Half a day’s work
Remote Connect to: Install a Test System

  • Installation of HotH to a test environment (windows and browser interfaces plus email send)
  • Transfer and connect copy of the live database
 2 hours work
Remote Connect to: Update Test System

  • Update the Test HotH installation to latest HotH
  • Restore a copy of the live database to test database
 1 hours work
Remote Connect to: Update live HotH for software incremental release

(i.e. application patch update)

 1 hours work
Remote Connect to: Provide consultancy for requests beyond the scope of support to cover pre-agreed topics To quote
Relicensing HotH following novation of contract 2 hours work
CSV file import Minimum half day
Rebranding/styling of HotH WebServer To quote
Bespoke Developments to agreed specification Minimum half day

 

Services for Hosted Systems Charge
Creation of Test/Development Site

  • Clone of current live site copied to another box
  • Usage for 12 months
 £600
Update of Test/Development Site

  • Restore of a Database to the test site
 2 hours work
Update of Test/Development Site

  • Application update
 1 hours work

 

Remote Consultancy Rates
Currency Daily Half Daily Hourly
£ 1050 525 150

Notes:

  • For US$ or Euro currency conversions we use XE.com
  • These rates apply for supported systems, 50% surcharge if not on support.

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

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