Supercharge your Customer Service Desk Management

Our Customer Service Desk Management Software is a powerful tool designed to revolutionise your support operations. We help your sales team provide high quality customer support. Keep customers and staff happy by capturing key information through the branded portal, chat, email, feedback surveys and use data driven decisions from reports and KPIs to continually improve your service.

Self-Service
Portal

Enable and encourage your customers to log and track their issues and requests directly. This will ease the workload of the cusomtoer service desk. Simple navigation provided with a personally styled dashboard to promote your services. Read More

Customer Feedback Surveys

Improve Customer Service Management by identifying which of the services you provide are performing best for your business. Ask for feedback via Customer Satisfaction Surveys. Read more

Knowledge Base

Offer your customers the option to self-diagnose issues with access to Frequently Asked Questions: a specially screened area of your customer service desk Knowledge Base.

Create Customer Specific Forms

Create custom forms to capture essential information, such as equipment request, starter, mover, leaver forms. The Drag and Drop Form Builder allows you to create your own forms with unique functionality and workflows. Read more

Manage Customer Relationships

Customer Relationship Management with sophisticated formula editor and intuitive filtering enables the creation of effectively targeted campaigns with Sales Opportunities to manage new prospects.

Monitor and Report on Performance

Schedule service desk reports to display Customer Service Management data such as Assignee Performance, Tickets Logged by Customer and Priority, Contract Expiration dates and more.

Contracts

Keep a record of customers contracts with you and get reminded on renewal and expiry dates.

Purchase Orders

Easily order kit with your suppliers and link to your customers tickets.

Easy Reporting

Build your own custom customer service managment desk reports with our easy report builder and schedule them to be run and emailed as required.

SLA

Improve Customer Service Desk Management with our SLA tool. SLAs can be set against Customers, Contracts and Inventory