House-on-the-Hill Logo

IT Service Management (ITSM / ITIL)

Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.

Computer Aided Facilities Management (CAFM)

Manage your whole property portfolio, jobs and keep your engineers on the road.

Customer Service Desk Management (CSM)

Help your team to provide quality customer support and use data driven decisions from reports and more.

FOI & SAR Case Management Software

Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.

Enterprise Service Management (ESM)

Making our house your organisation's digital home
Pricing

Roadmap

To be a household name in helping organisations exceed customer expectations through
​⚡super-charged service delivery ⚡

About House-on-the-Hill

A small business running powerful service desk solutions

Customer Testimonials

Dont just take our word for it, see what our customers say

Blog

Keep up to date with all that we do at HotH

Customer Case Studies

Read how we helped businesses make our House, their Home

Contact House-on-the-Hill

Need help? Want a demo? Questions on our pricing? Get in touch, were ready to help

Careers

Interested in joining the HotH team?

Social Values

We are proud to support charities, fund-raising events and work experience programs
Server Installation - houseonthehill.com Product Documentation

Server Installation

Installing the Software

  • Assuming the software has been downloaded, simply run the downloaded *.msi file (first – please ensure the file is not blocked after download by right mouse clicking the file, Properties, click the Unblock button if present).
  • The Welcome dialogue box appears. Click Next > to continue.
  • The Destination Folder dialogue box appears. Enter the path for the HotH installation directory. You can use the Browse button to select the Folder. Click Next > to continue.
  • The software will copy the appropriate files to the destination folder, as well as configure your system to use HotH.
IMPORTANT: You do not need to install the software on each client machine – please read on for more information on configuring clients.

If you have any client machines which be running the Windows UI version of HotH, then you need to share the HotH installation directory across the network so that users can access and run the application. By default, the installation directory is created with a ‘full control’ permission for everybody. This is because directories and sub-directories will need to be created by the users when an action such as adding an attachment to a call is performed. HotH will copy these files into sub-directories on the server, so that they can be accessed by all users. You may amend these permissions post-installation whilst taking into consideration the requirement for users to have write permission to the attachment sub-folders.

The default settings will install SupportDesk to C:\supportdesk. The contents of the installation directory will looks something like this:

installation directory contents

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

Previous – SQL Server Express Database SetupNext – Client Installation