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IT Service Management (ITSM / ITIL)

Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.

Computer Aided Facilities Management (CAFM)

Manage your whole property portfolio, jobs and keep your engineers on the road.

Customer Service Desk Management (CSM)

Help your team to provide quality customer support and use data driven decisions from reports and more.

FOI & SAR Case Management Software

Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.

Enterprise Service Management (ESM)

Making our house your organisation's digital home
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Roadmap

To be a household name in helping organisations exceed customer expectations through
​⚡super-charged service delivery ⚡

About House-on-the-Hill

A small business running powerful service desk solutions

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Notes for System Administrators - houseonthehill.com Product Documentation

Notes for System Administrators

If you see permission errors when using HotH (e.g. when adding attachments), then try adding the User YourIISServerName (the Anonymous Internet Guest Account) with full access to the directories where HotH is installed. This includes the directory where suppdesk.ini may reside and also where HotH temporary files reside (in C:\supportdesk\Temp).

If the WebServer is installed on an NTFS partition make sure appropriate NTFS permissions are in place. Check the Properties of these directories (using the right mouse menu) and ensure that the User, YourIISServerName has full access to both directories.

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

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