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Asset Information within the Ticket Taking Process - houseonthehill.com Product Documentation

Asset Information within the Ticket Taking Process

If the Asset field is included in the Ticket screen, HotH has the capability to show the Asset associated with the User for whom the Ticket is being logged. (The audit will assume that the last logon to the machine is the User). The information HotH actually shows in the Asset drop-down can be controlled through a set of options on the Company Configuration screen.

call product list configuration

ticket details



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