Typical FOI Scenarios

Simple FOI that can be Responded to Without Issue

• FOI Logged manually. Status/stage set to FOI Received.
• Select and send mail – “NEW CASE -FOI- Acknowledgement”
• Status/stage changed to “FOI in progress” and set any optional fields.
• Complete response and either fill in data on the Response Tab, or add an attachment containing information.
• Status/stage changed to “FOI Complete”, Outcome set to “Granted in full”.
• Select, edit and send mail – “RESPONSE – Granted in Full”

FOI when more Information/Clarification Required

• FOI Logged manually. Status/stage set to FOI Received
• Select and send mail – “NEW CASE -FOI- Acknowledgement”
• Status/stage changed to “FOI in progress” and set any optional fields.
• (Decided that further information is required. Add a note on the Case)
• Status/stage changed to “FOI Clarification Required”. – Select, edit and send mail – “MANAGEMENT – Further information required.”
• Target dates are cleared.

Two possible outcomes:

1. 1. Information received.
      • Status/stage changed to “FOI Clarification Received”
      • Select, edit and send mail – “MANAGEMENT – Information Received”.
      • Status/stage changed to “FOI In Progress”. Reset Dates to be 20 days hence. Start again.
      • FOI continues as normal.

Or

1. Information not received.
   • Automatically after 3 months..
   • Status/stage automatically changed to “FOI Complete. No Clarification”
   • Status Manually set Outcome to “FOI-Refused. No Clarification”.

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