FOI – Sending Emails

Documentation

All mails outbound from the system must be manually selected using the Select and Send E-Mail button on the form. The user is offered an email screen with a drop down of Templates that relate to actions in the processing of the case.

sending emails form

On selection the displayed template can be edited in situ and then sent. A copy of the mail will be stored against the request to complete the audit trail. To check and edit these templates use the menu option Settings Cog > Email Setup – and on the Type option select User Defined. To edit a template simply click on it and then edit in the offered window.


Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

Maximize Your Organisation’s Impact

HOTH is committed to helping charities and non-profits achieve more with less by providing a powerful platform for IT and compliance management.

Asset 3@4x-8

Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.

Follow Us

Email: info@houseonthehill.com
Phone: +44 161 520 0222

(C) Copyright 2025. All Rights Reserved. House on the Hill. Designed and Developed by Kode88