House-on-the-Hill Logo

IT Service Management (ITSM / ITIL)

Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.

Computer Aided Facilities Management (CAFM)

Manage your whole property portfolio, jobs and keep your engineers on the road.

Customer Service Desk Management (CSM)

Help your team to provide quality customer support and use data driven decisions from reports and more.

FOI & SAR Case Management Software

Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.

Enterprise Service Management (ESM)

Making our house your organisation's digital home
Pricing

Roadmap

To be a household name in helping organisations exceed customer expectations through
​⚡super-charged service delivery ⚡

About House-on-the-Hill

A small business running powerful service desk solutions

Customer Testimonials

Dont just take our word for it, see what our customers say

Blog

Keep up to date with all that we do at HotH

Customer Case Studies

Read how we helped businesses make our House, their Home

Contact House-on-the-Hill

Need help? Want a demo? Questions on our pricing? Get in touch, were ready to help

Careers

Interested in joining the HotH team?

Social Values

We are proud to support charities, fund-raising events and work experience programs
Client Installation - Shortcut to the Application - houseonthehill.com Product Documentation

Client Installation – Shortcut to the Application

Most users and customers will access HotH using a web browser. However, there may still be a requirement for the occasional user to access the Windows UI of HotH. For every user of the Windows UI of HotH you need to add a shortcut to HotH on the user’s desktop.

  • Right click on the Desktop and select New > Shortcut
  • Type the location of the HotH installation on the network

i.e. \\servername\suppdesk\supdskcs.exe

  • Click Next, give the shortcut a name, and then click Finish.
  • Next, right click on the newly-created shortcut, and choose Properties.
  • Ensure that the “Start In” directory is correct – it needs to be the installation directory as shown below.

supportdesk properties

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

Previous – Client InstallationNext – Setting up the Database Connection