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IT Service Management (ITSM / ITIL)

Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.

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Manage your whole property portfolio, jobs and keep your engineers on the road.

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Help your team to provide quality customer support and use data driven decisions from reports and more.

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Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.

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Making our house your organisation's digital home
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Analysis - houseonthehill.com Product Documentation

Analysis

The Analysis field on the ticket screen is used for recording extra closure information, such as if there is a Fix, No Fault Found, or Workaround available.

analysis drop-down menu

It is recommended that you set your Analysis field as Mandatory upon resolution or closure, by selecting the appropriate Mandatory Upon Resolution/Closure tick box within the Fields & Extra Fields.

The Analysis field is configured within the Settings Cog > Service Level Management, by selecting Analysis from the Category drop-down.

analysis summary

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

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