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IT Service Management (ITSM / ITIL)

Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.

Computer Aided Facilities Management (CAFM)

Manage your whole property portfolio, jobs and keep your engineers on the road.

Customer Service Desk Management (CSM)

Help your team to provide quality customer support and use data driven decisions from reports and more.

FOI & SAR Case Management Software

Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.

Enterprise Service Management (ESM)

Making our house your organisation's digital home
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To be a household name in helping organisations exceed customer expectations through
​⚡super-charged service delivery ⚡

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HotH System Requirements - houseonthehill.com Product Documentation

HotH System Requirements

Application Server
Minimum Recommended
Processor 2GHz, dual core 2.4GHz quad core or greater (or equivalent technology)
RAM 16GB 32GB
Disk Space 50GB 500GB
Windows Server OS
 2016 2019 or later

Notes:
RAM and Processor: Increased RAM and high-end processors may be required depending on simultaneous access load and number of HotH users.

Disk Space: Total disk space requirement will be dependent upon expected ticket volume.

Database
HotH can be used in conjunction with the following RDBMS databases on Windows platform:
Minimum Recommended
MS SQL Server 2016 or later (including Express edition) 2019 or later
MySQL Server 8.0 (including Community edition) 8.0 (including Community edition)

Note: You should have the appropriate RDBMS in place with sufficient client access licences (CALs) and ODBC driver support.

WebServer
Minimum Recommended
Windows Server OS 2016 2019 or later
Internet Information Services (IIS) 8 or later 10

Note: The WebServer is compatible with all major HTML5 browsers.

General Notes:

  1. The load of other applications installed on the same server should be taken into consideration when determining server hardware requirements.
  2. HotH can be run in a Virtual Machine (VM) environment if required.
  3. Contact House-on-the-Hill if you have any queries about your setup.

Performance Issues

If you are experiencing performance issues, please send the following information to HotH to help with troubleshooting:

  1. Is the database installed on the same Server as the application?
  2. Is the SupportDesk Server a VM?
  3. How much memory is installed on Server(s)?
  4. What speed is the Server(s) CPU?
  5. Which version of SupportDesk are you running?
  6. How many entries are in the supchang table?
  7. How many entries are in the supnotes table?

Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

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