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IT Service Management (ITSM / ITIL)

Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.

Computer Aided Facilities Management (CAFM)

Manage your whole property portfolio, jobs and keep your engineers on the road.

Customer Service Desk Management (CSM)

Help your team to provide quality customer support and use data driven decisions from reports and more.

FOI & SAR Case Management Software

Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.

Enterprise Service Management (ESM)

Making our house your organisation's digital home
Pricing

Roadmap

To be a household name in helping organisations exceed customer expectations through
​⚡super-charged service delivery ⚡

About House-on-the-Hill

A small business running powerful service desk solutions

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Keep up to date with all that we do at HotH

Customer Case Studies

Read how we helped businesses make our House, their Home

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Social Values

We are proud to support charities, fund-raising events and work experience programs

Competitive and feature packed

Available in the Cloud or On-Site
Prices based on annual billing

Core Features Feature Price ITSM CSM CAFM FOI
Ticket Logging -
Ticket Notes and History -
Ticket Sub-Tasks -
Quick Ticket Templates -
Types, Sub-Types, Priorities, Statuses, Analysis etc. -
Customizable Mobile Web App -
Customer Database -
Contact Database -
Product Database -
Inventory/Asset Database -
Knowledgebase -
Branded Customer Self-Service Portal -
Create Custom Views -
Workflow Designer -
Attach Documents -
Create Unlimited Custom Fields -
Mandatory / Readonly Fields -
Drag & Drop Form and Dashboard Designer -
Customer Portal Branding -
Dashboard Noticeboard/News Feed -
Theme Designer -
Timeline -
Kanban / Workboards -
Wallboard -
MS/AD LDAP Connector & Outlook/Azure SSO -
SLA Management 3rd Party Monitoring -
Customer Satisfaction Feedback Surveys & Emojis -
Drag & Drop File Import -
Software Support (Telephone, Email) Inc with 5 or more agents or £950 py
Microsoft Teams Integration £1250 py Add-On Add-On Add-On Add-On
Visitor Management £950 py Add-On Add-On Add-On Add-On
Resource / Amenity Booking £950 py Add-On Add-On Add-On Add-On
Platform Service
Opt-in-Opt out Subscription -
Microsoft Azure Platform -
Daily Backup (x3) -
Software Asset Management £1250 py
PC/Server Software & Hardware Auditing - Add-On Add-On Add-On Add-On
SNMP Discovery - Add-On Add-On Add-On Add-On
Software Licence Manager - Add-On Add-On Add-On Add-On
Email
Reports
Default set of prebuilt Reports -
Create Reports & Add to Dashboards -
Schedule pdf/csv Reports via Email -
RAG Reporting -
Drilldown -
Report on any data in SupportDesk -
KPI Monitor with Autorefresh -
ITSM Configuration £1,850 py Add-On Add-On Add-On
Incident Management - Add-On Add-On Add-On
Problem Management - Add-On Add-On Add-On
Change Management - Add-On Add-On Add-On
Service Request Management - Add-On Add-On Add-On
Release Management - Add-On Add-On Add-On
Enterprise Multi-Dept ServiceDesk £1,850 py Add-On Add-On Add-On Add-On
CAFM Service Desk - Add-On Add-On Add-On
HR Service Desk - Add-On Add-On Add-On Add-On
Finance Service Desk - Add-On Add-On Add-On Add-On
CAFM £950 py Add-On Add-On Add-On
Planned Preventative Management - Add-On Add-On Add-On
Reactive Job Logging - Add-On Add-On Add-On
Mobile Signature Job Sign-Off - Add-On Add-On Add-On
Engineer Job Notification - Add-On Add-On Add-On
Engineer Location Map - Add-On Add-On Add-On
Unlimited Engineer/Contractor 3rd Party Access Portal (Desktop & Mobile) £650 py Add-On Add-On Add-On Add-On
Finance £650 py Add-On Add-On Add-On
Suppliers - Add-On Add-On Add-On
Contract Management - Add-On Add-On Add-On
Purchase Orders - Add-On Add-On Add-On
Quotes - Add-On Add-On Add-On
CRM £950 py Add-On Add-On Add-On
Contact Profiling - Add-On
Marketing Campaigns - Add-On
Opportunity Management - Add-On
Case,Complaints & FOI Management £950 py Add-On Add-On Add-On
Public Facing Form Submissing - Add-On Add-On Add-On
Access from customer website - Add-On Add-On Add-On
Paperless Progression - Add-On Add-On Add-On
Deadline Alerts - Add-On Add-On Add-On
Full Disclosure Log - Add-On Add-On Add-On
Request Delegation - Add-On Add-On Add-On
Case Reports - Add-On Add-On Add-On
Pre-Built Letter Templates - Add-On Add-On Add-On
Information Governance £150 pm Add-On Add-On Add-On Add-On
Record of Processing Activities (RoPA) £150 pm Add-On Add-On Add-On Add-On
Unlimited Departmental Data Requesters £950 py Add-On Add-On Add-On Add-On
Integrations, API's and Connectors
SCCM, Lansweeper, Certero, Snow, Altiris Connectors £650 py Add-On Add-On Add-On Add-On
Microsoft Teams Ticket Creation £1250 py Add-On Add-On Add-On Add-On
Twitter £950 py Add-On Add-On Add-On Add-On
Jira £950 py Add-On Add-On Add-On Add-On
CSV Import / Export -
Slack Ticket Creation £950 py Add-On Add-On Add-On Add-On
Xero Integration £950 py Add-On Add-On Add-On Add-On
Report JSON Api £950 py Add-On Add-On Add-On Add-On
Bomgar Remote Session Launch Button £950 py Add-On Add-On Add-On Add-On
Skype for Business £950 py Add-On Add-On Add-On Add-On
Advanced Features
Document Management £950 py Add-On Add-On Add-On Add-On
Multi-Domain Support £950 py Add-On Add-On Add-On Add-On
Telephony Agent £950 py Add-On Add-On Add-On Add-On
Powershell Integration £950 py Add-On Add-On Add-On Add-On
IP Whitelisting -
Sandbox Environment £950 py Add-On Add-On Add-On Add-On
Onsite Synchronised Backup £1,950 py Add-On Add-On Add-On Add-On
Dark Mode - Add-On Add-On Add-On Add-On
Advanced UI Developer -
Custom Keyboard Shortcuts -

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