SupportDesk’s powerful KPI Monitor enables Service Desk Managers to view at-a-glance how the service desk is performing, in real-time. With the ability to change views at the touch of a button, reports are automatically generated based on call categories, Customers, Assigness, Departments etc. This means that Managers can ‘slice and dice’ performance data across many different key performance indicators (KPIs).
Attractive management reports can be published at regular intervals to specific parties, so that achieivement can be recognised, and areas to improve can be identified. The KPI Monitor allows service desk teams to prove to management and customers that SLA targets are being met, and the highest level of service is being provided.