Feature Details

Professional, Enterprise

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KPI Monitor Real-Time Dashboard

A powerful dashboard enabling Managers to monitor Key Performance Indicators in Real-Time

Compatible with:

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  • Real-Time Reporting

    Key Performance Indicators in a Real-Time Dashboard

    SupportDesk’s powerful KPI Monitor enables Service Desk Managers to view at-a-glance how the service desk is performing, in real-time. With the ability to change views at the touch of a button, reports are automatically generated based on call categories, Customers, Assigness, Departments etc. This means that Managers can ‘slice and dice’ performance data across many different key performance indicators (KPIs).

    real time Reporting
  • hit targets

    Meet Targets

    Attractive management reports

    Attractive management reports can be published at regular intervals to specific parties, so that achieivement can be recognised, and areas to improve can be identified. The KPI Monitor allows service desk teams to prove to management and customers that SLA targets are being met, and the highest level of service is being provided.

    Key Features

  • Analyse Service Level Agreement performance by helpdesk agent, customer, status, Priority, and other service desk metrics
  • Consolidate call and user performance across multiple folders
  • Compare call performance over different timescales
  • Schedule ‘Quickcalls’ for planned preventative maintenance
  • Schedule helpdesk reports to run at pre-defined intervals
  • Built in attractive management reports
  • Provides a summary of your helpdesk agents’ performance
  • Easily identify problems with service
  • ‘One-click’ to access valuable helpdesk statistics
  • Scheduled reports are generated automatically allowing you to make period comparisons
  • Calls raised automatically in the helpdesk so important tasks are not overlooked

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest